Baly Hotel and Spa

I stayed on the 3rd floor. I booked a Superior Room through Trip.com and somehow when I arrived they assumed I had used another platform. I didn't mind, as long as they arrange the room that I had booked. The room was different, it was on the first floor and it didn't have a balcony. After I told them I had booked a room with a balcony they took me to the 3rd floor to a room that was noticeably smaller. I didn't mind because I was just visiting a friend and I was going to use the room just for sleeping and working online. The wifi signal is low so it disconnects all the time, at least it did in my balcony room on the 3rd floor. My booking included buffet breakfast and it was good. They offered a combination of Western and local dishes and a variety of drinks. However, when I checked out they couldn't find my reservation. Lobby staff handed me the bill and it took me about 10-15 minutes to convince them while showing them my emails from Trip.com that the room had been already paid. My recommendation is that if you're going to stay with them and you plan on driving around Hue, stay there! Its location is excellent and they have a parking spot for your motorbike. There are many options for restaurants, local food, shops and such nearby the hotel even if you're going to be moving by Grab. I loved the location and the food was good.

Stayed here as part of a group tour over Christmas. Our room was large with two beds, one double and one single. There was a huge bathroom with a corner bath which I was quite excited by on Christmas eve! Unfortunately the plug doesn't quite work and there wasn't enough hot water for a good soak (I realise this was an unreasonable expectation!!). The shower proved to be a little crazy! Really powerful - shoots across the room!! You need to hold it in order not to wet every surface!! The room itself is comfortable. There is a kettle, fridge and a strange balcony that isn't enclosed, has a metal cage onto the corridor! It was unseasonably cold when we were staying here and there is no heating ( I can imagine it is rarely needed!) so we did use the duvet from the second bed to stay warm - double duvet!! Breakfast buffet was good, you can get an omlette made and there was bread and fruit plus local options. Staff in the hotel were really friendly and helpful. Great location; we walked to town for dinner one night. There is a coffee shop and supermarket across the street too.

Noisy, can hear next door talking loudly. Room is small. Breakfast was good

The Baly Hotel is situated well in the centre of Hue and close to all amenities. It is very welcoming, clean and comfortable. The staff are very helpful in particular Tyler Khoabell. He assisted me accessing the ATM in the local shopping mall and remained with me until I was safely back in the hotel. Thank you Tyler 😊

Staying at the middle of Hue, the hotel gives us the whole view of the city. That’s great experience and the hotel is so clean, very convenient with amazing service from staffs ! we are so happy about everything the hotel could bring to us in this vacation! thanks for the service! Tyler Vo!

Hotel was very nice and convenient. Staff were very friendly and helpful. The hotel was clean. Will comeback again. Staff welcomed us warmly and were always welcoming .Buffet was very nice and plenty full. It was very close to everything. Will definitely come back again

Wonderful hotel with very helpful staff. Clean and nice location. Loved it !! The hotel has secure parking for your motorcycles and the buffet breakfast was really good. Nearby the hotel, there are plenty of food eatery places. Very near to Imperial palaces