Grandes Rousses Hotel & Spa

We booked a 3 night stay and left after 1 night. We travelled with our 2 young children only to be informed on arrival the playroom was closed (no reason). From the moment we arrived the staff lead with no no no. No dinner menu, just bar junk food served in the restaurant (burgers, chicken *****s, fries, poke bowl). No outdoor pool which yes we saw the pop up on the website before arrival. We thought this would be the only limits on the trip. But we were very wrong.No use of the indoor spa pool for children under 16 even when it's empty. No message of this online. Essentially if you have children there is nothing in the hotel to do. So I wonder why have the familleplus symbol? Maybe a pop up on the website saying no family amenities available temporarily would be more honest. The top was being told to enjoy the bathtub in the room instead of the pool! Guests were talking between them in the restaurant in shock that a bar menu was being served for dinner. Why not tell people before arriving? This is absolutely not what a 5 star hotel stands for. Even if it’s the start of the season a 5 star hotel wouldn’t open with such poor service! As a swiss hotel school graduate and having worked in several 5 star hotels this was shocking to see. All the issues would be potentially acceptable if it was communicated clearly in advance. Given there was little for the family to enjoy we had no choice but book another hotel and leave. 1 star given because thé breakfast was great and so was the bar staff. The bar staff who made an excellent cocktail on our first night was the highlight of the stay. The rest was a huge waste of time and money. Avoid or email in advance to ask for their limits before arriving. Otherwise you are welcomed with a list of no no no nos. Also no apology! What a shame.

My partner and I travelled to Alpe D’Huez on the 30th of March and we had a fantastic stay at Grandes Rousses Hotel & Spa. Room Initially we had booked a classic room and once we checked in we were very disappointed as it did not align with our expectations from the pictures. Mainly because the room was very dark and lacking natural light. Also the wardrobe was in bathroom which we found very strange and not suitable to keep our clothes. We returned to reception and the receptionist was very polite and looked to see if there was an alternative room available. After consulting with a manager we were shown to a triple room which was south facing and much more aligned with our expectations and we gladly accepted this new room. The manager who showed us to this room was very polite and professional. Changing to this room hugely improved our room as everyday we woke to a beautiful view of the village and mountains. We can’t thank the hotel enough for moving us to this room. In future I would automatically book a triple room for the extra space, we had 3 suitcases so needed it. Or a panoramic room / superior. Check in experience We drove and upon arrival the the hotel porter unloaded our car and once we checked in brought our luggage up to our room and also came to move our luggage to the new room. We were also given a tour of the hotel by the receptionist and explained all that was available. It was very smooth and professional. Bar Decorated to a high standard with a wide variety of food/snack and drinks. Good wine menu and a sommelier on hand to assist if needed. Service was a little slow but quality of food/drink was very good and staff very polite. Restaurant We ate in l'Esperance and the food was very high quality and service was very good. As expected for a 5 star hotel. Breakfast Breakfast was fantastic, a wide range of all food you could want before a day on the slope. Fresh fruit, cakes, pastries, breads, cold hand & cheeses, bacon, sausage, egg etc. Wide range of fresh juices. Overall we were very happy and couldn’t have asked for more. This week was extra special for my partner and I as I proposed one of the days out on the slopes. I had also brought with me some decorations for the room which the hotel concierge happily assisted me in decorating the room with the rose petals and balloons I had provided. I also asked for a bottle of Champagne to be waiting in the room upon our return, which it was, a lovely bottle of Blanc de Blancs. So again, thank you very much to the hotel staff for making our stay extra special. Overall I highly recommend Grandes Rousses, it lives up to its 5* rating and we look forward to returning again in the future.