Booked 2 rooms. As a result, when one of the rooms opened the door, it was found that there was someone in the room. Both parties opened the order and showed that the room number and password were the same. And the other party booked it 2 weeks in advance, so we booked it at 16:00 on the same day. Wow, it's horrible! I immediately contacted the waiter and asked her to deal with it. Her first reaction was: absolutely impossible. I took a photo and sent it to her to confirm on WeChat and let her solve it right away... We went to the beach and came back wet and replied. We asked her to change the small room and refund the difference to me because some friends did not come, or checked out, and they said no. Everyone disagrees, and the attitude is bad and arrogant. They said that we came here deliberately and blindly shirked responsibility. Hearing that we were on fire, we had to receive such service when we spent money to play, so we had to report to the police. Say you call the police! Later, we ignored it completely, and we had to take the initiative to ask her to make up the room, and we must ensure our personal safety. She agreed and said to send a red envelope to compensate! Thinking it was over, I checked out WeChat the next morning and asked, "Where is the red envelope?" The waiter continued to shirk responsibility and teased the customer to fight, without mentioning the red envelope at all. I also said that bad reviews are OK, and I will continue to harass you! (Overall: bad review is necessary, self-review service attitude!) Fortunately, not all men were in the moment when the door was opened, and the two of us women with children did not dare to imagine.
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