Country Garden Shili Silver Beach Phoenix Hotel

Country Garden Shili Silver Beach Phoenix Hotel Reviews

Country Garden Shili Silver Beach Phoenix Hotel

Shili Yintan, near Xiaojing Bay, cross the sea directly to Shau Kei Wan Shuangyue Bay, Huidong, ChinaView Hotel Details
Country Garden Shili Silver Beach Phoenix Hotel
Country Garden Shili Silver Beach Phoenix HotelCountry Garden Shili Silver Beach Phoenix HotelCountry Garden Shili Silver Beach Phoenix Hotel
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Country Garden Shili Silver Beach Phoenix Hotel Guest Reviews

4.1/5
210 review
Verified reviews
Location4.1
Amenities4.0
Service4.2
Cleanliness4.0
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All Reviews(210)
Positive reviews(186)
Reviews with photos/video(57)
Nice sea view(57)
Large rooms(34)
Classy environment(21)
Delicious breakfast(19)
Perfect for kids(13)
Convenient parking(11)
Friendly front desk staff(9)
Close to beach(9)
Negative reviews(24)
Guest User
Superior Room - Sea-View (Double bed)
Stayed in Oct 2022
Couples
1 review
5.0/5
Outstanding
Posted on Nov 22, 2022
Stayed here for 3 nights and had a wonderful time. The room was fantastic. VERY spacious, clean and in an excellent location. I’ll definitely stay here again.
Response from Property: The emerald green sea surface is as soft as silk, with slight ripples. Seen from a height, the misty waves are vast and endless; and sometimes, the sea water is whispering softly at your feet. Thank you for your encouragement. In Shili Silver Beach, there are no passers-by, only family members who are warm to each other. I look forward to your visit again~~~ Wish you a happy life, safe and smooth~~~~
Stanto
Superior Room - Sea-View (Double bed)
Stayed in Feb 2024
Family
31 review
5.0/5
Outstanding
Posted on Feb 20, 2024
It is great!👍❤️👍❤️😄👍❤️😄
Philippo
Superior Room - Sea-View (Double bed)
Stayed in Sep 2022
Couples
4 review
4.5/5
Great
Posted on Sep 19, 2022
Great location next to beach, bar & restaurants. Extremely helpful staff who assisted me in ordering a surprise birthday present. Good breakfast choices.
Response from Property: Because of predestination, we can meet among thousands of people. Thank you for your favorable comments. Xiaobi and her friends will be more enthusiastic, more diligent and more professional. I wish you a sunny day and look forward to your next visit^_^
Guest User
Premier Room - Sea-View (2 beds)
Stayed in Aug 2021
Friends
2 review
2.0/5
Posted on Aug 15, 2021
Soso room dark and fridge broken and shower broken can not choose Soso service no body speak English,no have next time there ,,bad impression about this hotel
Response from Property: Dear guests, first of all, thank you for staying in silver beach. Seeing your comments, Yintan Xiaobi failed to have a good meal for two days, which is that we failed to bring you a five point experience. We sincerely apologize to you again. The hotel has been in the stage of gradual renewal and change. Please believe that we have never given up. The hotel opened in 2012. It has been eight years since then, but we always hope to give you a brand new "home". From the transformation of the hotel lobby atmosphere, to the upgrading of room supplies, we are constantly changing. Once again, I'm very sorry that you didn't have a happy holiday. If you encounter any problems during your stay in the hotel, please feel free to contact the hotel lobby manager. We will solve all your problems during your stay in the hotel. I hope you can trust us again. We are not afraid of the past and the future. Please believe us and give us another chance. We are waiting for you!
Hon keung
Family Friendly Suite - Sea-View
Stayed in Apr 2023
Family
13 review
4.2/5
Very Good
Posted on Jul 5, 2023
Very Good
rianna
Family Friendly Suite - Sea-View
Stayed in May 2024
Family
24 review
4.2/5
Very Good
Posted on May 3, 2024
The room is OK, the balcony outside is super big, but the hotel facilities are old and should be renovated. The service and surrounding facilities are very good, there is a beach downstairs, and it is very convenient to eat and play.
Original TextTranslated by Google
Response from Property: Dear, we are very sorry that we failed to bring you a perfect stay experience this time. We feel very guilty and blame ourselves. The hotel has experienced vicissitudes since its opening ten years ago. We are also strengthening the upgrading of facilities and equipment. Thank you for your valuable suggestions. We will actively improve and strive to give you a satisfactory stay experience next time! Finally, thank you again for your understanding and support, thank you! We look forward to your coming again and wish you a happy life!
Youxi_gougou
Superior Room - Sea-View (Double bed)
Stayed in Apr 2024
Friends
32 review
1.0/5
Posted on Apr 13, 2024
A rip-off. I chose this hotel because I saw it was a five-star hotel, but it made me want to run away immediately. The hotel has no other advantages except that it is big. Also, the service attitude is good, but the hardware is not good. It is too old, dirty and moldy. I dare not even take a shower. There is a musty smell when entering the room. I changed the room twice, but it was still the same. I won't bother. I'll just make do with a sleep. But is it appropriate to make do with a sleep at this price? I might as well sleep in the car. It's better to check out the room before booking this hotel. Older people may not mind the smell of this old house. Anyway, I can't accept it. The floor is dirty, the door is greasy, the bed is wet, and there are moldy places everywhere. I hope Ctrip will be stricter in approving hotel star ratings in the future. This is the first time I feel ripped off by a hotel
Original TextTranslated by Google
Response from Property: I have thought about doing it thousands of times and want to apologize to you, but I feel guilty and don't know how to start. But I still sincerely apologize to you for not being able to provide you with a good stay experience and failing to live up to your expectations of us. All the reasons and explanations are pale and powerless. Xiaobi can only continue to strengthen herself and use her actual actions to get your forgiveness.
Sarah Wenxin Li
Superior Room - Sea-View (Double bed)
Stayed in Apr 2024
Couples
12 review
2.0/5
Posted on Apr 14, 2024
The short fat man with glasses at the front desk of the hotel had a very bad service attitude. He didn't give me 2 quilts when I asked for them. This hotel is generally average, but it is big enough. There are dirty things on the quilts. I will not stay there again.
Original TextTranslated by Google
Response from Property: Woohoo~~~Seeing so many criticisms from the guests, Xiaobi felt so bad~because I didn't seize the opportunity to show myself well in our short time together. We will conduct internal self-inspections on the services, hygiene and facilities in all aspects of the hotel and carefully sort out the existing problems. Thank you for your supervision and feedback. The next time we meet, it will definitely be different!
Bangmanbudengai
Superior Room - Sea-View (2 beds)
Stayed in Apr 2024
Family
16 review
5.0/5
Outstanding
Posted on Apr 11, 2024
I have forgotten how many times I have been to this hotel. The sea view room has the best value for money! I will continue to patronize this hotel and will go there again during the summer vacation. I highly recommend it to everyone!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The stream flows slowly and the time is soft. Thank you for staying at our Shili Silver Beach Hotel. Your satisfaction and support will drive us to do better. Thank you for your trust and love. We look forward to your visit again and wish you a happy day!
Guest User
Superior Room - Sea-View (Double bed)
Stayed in Apr 2024
Friends
1 review
2.0/5
Posted on Apr 5, 2024
Very bad! It's understandable that the facilities of this hotel are old, after all, they haven't been renovated, but at this price, at least the hygiene should be good. The walls of the toilet and bathroom are moldy, the countertops are moldy, the floor of the room is dirty, and the worst thing is that the toilet ceiling is leaking! ! The air conditioner is not strong enough at night, it's very hot! ! The towels and sheets are damp, very wet!
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for your stay and comments. From your comments, we regret to see that this stay did not meet your expectations. We are very sorry for the inconvenience caused to you! For the problems you mentioned, we will feedback to the relevant departments for rectification! We have always attached great importance to the hygiene of the guest rooms and have invested most of our time in hygiene inspections. We have strictly required the room cleaning staff to pay more attention to hygiene details to ensure the hygiene and cleanliness of the guest rooms! Due to the continuous rainy days in recent days, the hotel is adjacent to the seaside, and some rooms are a little damp. If you have any problems, please contact us at any time to solve them. The hotel has also experienced ten years of vicissitudes since its opening. We are also strengthening the upgrading and updating of facilities and equipment. Thank you for your valuable suggestions. We will actively improve and strive to give you a satisfactory stay experience next time! Finally, thank you again for your understanding and support, thank you! We look forward to your coming again and wish you a happy life!
Google gemini
Family Friendly Suite - Sea-View
Stayed in Mar 2024
Family
3 review
3.0/5
Posted on Apr 3, 2024
The equipment in the hotel room is very old, the stuffed animals are all tattered and need to be replaced with new ones, the cabinet doors are loose, and the floor is covered in dust. There are half as many toys in the room as in the picture. . I am taking my baby to play. There are no toys. How about playing with my fingers?
Original TextTranslated by Google
Response from Property: I have thought about doing it thousands of times and want to apologize to you, but I feel guilty and don't know how to start. But I still sincerely apologize to you for not being able to provide you with a good stay experience and failing to live up to your expectations of us. All the reasons and explanations are pale and powerless. Xiaobi can only continue to strengthen herself and use her actual actions to get your forgiveness.
lqetg
Superior Room - Sea-View (2 beds)
Stayed in Mar 2024
Family
14 review
5.0/5
Outstanding
Posted on Mar 17, 2024
The room is very big, and the balcony is also very large. It is a real first-line sea view room, facing the sea. It is just a few steps downstairs to the beach. The service facilities are complete and parking is convenient. It is worth staying in this hotel first.
Original TextTranslated by Google
Response from Property: Dear guest! Thank you for your review. Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Shili Silver Beach Hotel will be the warmest and most unique one in your memory (* ̄︶ ̄). Looking forward to your coming again, wishing you well❤
Guest User
Superior Room - Sea-View (Double bed)
Stayed in Dec 2023
Family
10 review
5.0/5
Outstanding
Posted on Jan 14, 2024
The hotel has a great view. It feels great to sleep with the waves as your pillow at night. There are also many breakfast options in the hotel. In addition, the children have a lot of fun playing downstairs in the hotel.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition and approval of our hotel. We hope that our attentive and considerate service will bring you a different travel experience. We sincerely look forward to your visit again and wish you a pleasant journey!
Guest User
Superior Room - Sea-View (Double bed)
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Nov 12, 2023
Facing the sea, we have a wide view. The front desk gave us a free upgrade to a deluxe room with a better view.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation and recognition of the hotel. We hope that our attentive and considerate service will bring you a different travel experience. We sincerely look forward to your visit again and wish you a pleasant journey!
Guest User
Superior Room - Sea-View (Double bed)
Stayed in Dec 2023
Couples
2 review
5.0/5
Outstanding
Posted on Dec 29, 2023
The room was great, great sea view, clean and tidy.
Original TextTranslated by Google
Response from Property: The sun is shining and the breeze is not dry! Thank you for your affirmation and recognition of the hotel. We hope that our attentive and considerate service will bring you a different travel experience. We sincerely look forward to your visit again and wish you a pleasant journey!