The staff at this hotel are lovely, welcoming and very helpful. Sadly the hotel itself is tired and in need of some TLC. The room was very clean but the walls were scuffed with deep dents in places. There was a hole in the bathroom door, holes around the bath panel and the carpet threadbare around the door area. Our evening meal was not good either, we had to change table as there was chewing gum underneath the edge of the first table, we told the waitress about it as it disgusts us that people would do this. We both had the beef and ale pies which were filled with only gravy, we searched but there was no beef to be found plus the vegetables with the pie were luke warm. I really couldn’t eat it and so my meal that night was ice cream from the dessert menu. We did mention this to the reception desk who said they would tell their supplier about the pies. In the room there was a choice of teas and coffee, I was pleasantly surprised to find Green Tea with Jasmine, it is the only tea I drink in the mornings so this was a brownie point for them. I know this belongs to a chain of hotels so hopefully they will start giving this beautiful old building a much needed update in all areas.