Guest User
June 16, 2024
I will start with the positives, fantastic hotel, one of the best we have been to in Egypt. The location is a massive plus with a large private beach. All but one staff member were fantastic, Mahmoud the pool waiter and Omar the pool guy were fabulous, cleaning your sunglasses, spraying your feet with cold scented water. Big thank you to mina at reception. Best waiter goes to Shabban Gamil and a last thank you to our housekeeper who was so kind when I was unwell Ahmed Eldabaa. It was a special holiday with our friends from Belgium. Everything was going well until I asked a sparking water with ice, the waiter brought the water with no ice. I kindly asked for ice to which he replied, it’s cold. I asked again could I please have ice, he brought the drink back and with a sarcastic voice said here you are Boss. The next day we were leaving and we were getting dinner as we had a late flight when the same waiter walked by my wife when she had got up to get some fruit and asked her if she was going to give him her Cartier watch. Now my wife wears a lot of silver bangles / bracelets which pretty much cover the watch. Very strange how he noticed it, I emailed the hotel as my wife didn’t tell me about it until we were in the taxi going to the airport as she was frightened by him and frightened I might say something. The hotel sadly has not responded. If it was not for that individual I would have given 5 stars.