719341447
June 12, 2024
Wow, words can’t express how good this resort is. In fact, I don’t want to make this public as I want to keep this as a private secret so that it maintains its exclusivity! All the reviews I read before we left were just full of praise and yet I feel none have captured how close this is to heaven on earth. The attentions to detail are unsurpassed and every member of staff, ( except in one location) treats every guest as if they are the most important guest in the hotel. I was truly made to feel special, perhaps I was a little unusual as I am keen to learn languages and managed to make very simple little jokes in Arabic, but I’m sure that they make everyone feel as if they are the most important guests. The cleanliness of every corner of the place was exemplary, the gardens are beautiful and the pools are gorgeous. We loved our swim- up suite. The Baron Club offered a special exclusivity. The little appetisers were stunning looking and the macarons were as delicious as they were beautiful. One. Suggestion would be to offer drink accompaniments such as crisps or pretzels instead of just nuts. The food in everyrestaurant must be approaching Michelin star standard and the main pastry chef is astounding in what he produces.All the staff in all the restaurants ( except one) were outstanding. I need to single out Mohammed Ibrahim, waiter for his lovely attitude towards us. He worked in 3 of the restaurants we visited and whenever I saw him I knew the service would be exceptional. Feline Meyane in the Baron, Lobby and Niche bar was great fun and we loved it when we saw that she was our server. Most of all I could rely on Wasim Abd Alhakem , assistant bell controller for any assistance needed in any way.As the face of the hotel he does a great job and is such a cheerful, warm and helpful person, nothing was too much trouble for him. As I mentioned before all staff were incredible apart from in the Indian restaurant where the food was fine but the level of service did not reach the standards experienced every where else. We can’t wait to return but please don’t tell anyone else how great this place is as we like the exclusivity!