Old Palace Resort Sahl Hasheesh

Old Palace Resort is an amazing place - beach, pools, all inclusive (if you pay extra) and the staff are so friendly and helpful - nothing is too much trouble. I already extended my stay by 2 nights and wish I could stay longer. I would definitely stay here again

Very unprofessional reception staff with unfriendly attitude they were the worst thing about the trip otherwise the food was amazing with so many different choices and very big thanks to the amazing cheif and all his team members also thanks for the amazing entertainment team for the lovely spirit and very cool programs please change your service desk staff and the hotel will be perfect

I loved my time at the Old Palace Resort. The staff from the person who greeted us at reception, Alha was very friendly and helped us to our room. We did change rooms but the process was nice and easy and we were given options to which room we wanted to change to, at a cost. The resort is perfect if you want to stay within the hotel, it has a shop for all your necessities as well as gifts and souvenirs! There is a taxi service and cash machine within the hotel and everything you need at your doorstep. The pool area was clean and food was to a high standard with different varieties and sweets to choose from. The highlight of the resort has to be the staff that work there. Special thank you to Ahmed Gad in the dining area who was very attentive and always greeted my 18 month old son. Also our chef Hany Salah who always had a smile on his face when seeing all the guests. The atmosphere in this hotel is perfect if you want a relaxing getaway!

Excellent resort with all you need, nice and friendly staff (e.g. Angelina from animation team), superb food, wide offer of activities, delicate cuisine, clean rooms, relaxing zones, bars, 24/7 service... the only thing I'd recommend to improve is the size of the tea cups:-). Hope to get back soon !

The most Amazing Honeymoon I spent even though we had a small issue in our booking they gave us a bigger room and a wonderful view. The food was exceptional we ate all kinds of food. The beach was very delightful even though it was winter but the weather was very lovely. The room was the best part and I can’t thank the management team enough they were great with us me & my husband we definitely are coming back for another exceptional stay ✨

I was there for the first 3 weeks of March and the position of the hotel is perfect for the R&R holiday I'd so looked forward to. Everything was kept very clean and the staff couldn't have been more helpful. I was lucky enough to be moved from my first room to one of the newer rooms closer to the Jacuzzi pool (the heated one) and also the dining room; only because I have mobility problems and the second room had a walk in shower which was much easier for me to negotiate. So a big thank you to Katya one of the Guest Relations Managers for arranging that for me. Also a huge shout out to Mahmoud the wonderful Head Chef who half way through my holiday started to prepare all my meals especially for me due to a medical condition I developed and this was the answer. He brought each dish to my table personally and the other guests were forever wondering why I’d got this special treatment! And talking of food I must also thank Neveen, who is one of only 3 female employees in the entire hotel, who took time always to ensure that every guest was okay and with her trusty note book as a reminder, sorted out any requests that came to her attention. Do try both the Brazilian and Italian speciality food nights and come hungry! From a food perspective there was always plenty of choice and every day there were special dishes being cooked on the BBQ and also a fresh pasta station where your dish was cooked with a choice of all the ingredients you could ever want. The bar staff in the lobby were always attentive, but one word of warning, steer clear of anything with gin it, sorry Old Palace, but it tasted awful! During our stay there was a lot of public area refurbishment going on, thankfully always at night. Hopefully this will include reducing the lobby marble floor from ice rink conditions to something less slippery! The animation (entertainment) crew worked tirelessly to ensure that each night the guests were kept amused and I must make special mention to Angelina, Illya (who has the loudest handclap I've ever heard!) and Dasha for all their hard work and friendliness. One other person who also needs a thank you is Mohammed Ishmail or maybe it’s Ishmail Mohammed, anyway he is Deputy F&B Manager and always wore a grey jumper even when it was hot! Almost everyday asked how me and my friends how we were and was there anything he could do for us - just buy better gin please! To sum up, a lovely hotel, good rooms, great staff, beautiful grounds wonderfully maintained and about a 15/20 minute walk away along the promenade by the beach from Sahl Hasheesh town centre, depending on how quickly you can do it. And of course, the weather! A little windy at times but incredibly dependable. Don’t be afraid to ask for anything (within reason!) the management team will do everything possible to help you out. I’ll be back again – one day! Thank you everyone.