Stayed as a quick getaway after working a couple days of long shifts. EVERYTHING that could go wrong, DID go wrong. Check in was smooth & pleasant. Room was clean & comfortable. Unpacked, about to shower and heard heavy drops of water. Went to investigate & had 2 dripping water pockets directly above shower. Immediately reported & was moved down the hallway to ntire stay, but a room that was just as comfortable & clean, yet the bed wasn't completely made. Had 2 report that. Housekeeper was friendly & sweet, but she entered my room without knocking. She was very apologetic. Staff was supposed to assist me in moving from room 2 room since I had unpacked. They did NOT. Didnt settle into my room until 2 hrs AFTER checking in. I was exhausted. Next day I reported to Mgr. Was told that she was on the phone. She NEVER reached out 2 me, so I went 2 front desk where I found her. I felt under valued & unimportant as she did not give me her undivided attention as she continued tapping away on the computer as I explained to her what had . In the end, she offered like a $55 discount on my entire stay. I accepted, but to be honest, my 1st night should've been FREE. I did sleep comfortably however, and I felt safe knowing that due 2 locked security doors, outsiders couldn't simply walk through to elevators and wander the halls. Great location, as well. I hv pics & video.
102 Reviews