Insotel Fenicia Prestige Suites & Spa

welcoming from the start arriving late around 1am ish. everything was lovely from staff to room to spa to food. great area, very close to town but also far enough away.

Great hotel and service from staff

Awesome hotel in a fantastic location

Nice location

We had a great trip , staff were excellent.

Everything about this hotel was perfect. We stayed in a prestige room which was amazing. The staff were all friendly and helpful and the pool and spa were lovely.

A return visit to this hotel, this time on a full board basis, with access to the spa included. Firstly, the standards at the hotel remain just as good as on my first visit two years ago - the hotel is spotless, well maintained and customer service standards are excellent - the hotel director was visible every evening in the restaurant. The service team in the restaurant are great - friendly, welcoming and engaging. Jorge at reception was lovely too - always smiling and friendly. We requested and were allocated the same room as last time - it all just looks brand new still, so clearly at the end of season or when necessary, the rooms are repainted and refreshed. The bed is very comfortable, there's a pillow menu, and I slept brilliantly all week. There are new toiletries in the shower and at the sink which smell beautiful, a nice new addition. I never had an issue getting a sun bed, and as others have mentioned, the life guard ran to help with umbrellas and was very sociable. Just one big issue this stay, and it was the food. I was only B&B last time, this trip I was half board. The variety of food available in the evenings wasn't great, and we ended up going out for dinner on two evenings. Odd things were available - hash browns for dinner three times? Duck breasts and turkey steaks put out three nights in a row as well, which worried me that potentially the same duck and turkey was put out three consecutive nights as it hadn't been used up. I tried the turkey the first night it was offered and it was fatty, with a bone in it, so clearly not a great cut of meat. It felt like as the hotel was closing for the season in three week's time, that they were emptying the freezers and putting out whatever needed be used up. The food was never that warm either unfortunately, at dinner or at breakfast, although the choice of food available at breakfast was more extensive than in the evening. A point to note, anyone with a nut allergy should be careful as nothing was labelled as containing nuts, and they were all over the charcuterie section and in some desserts. One piece of advice, as mentioned by another traveller too - as the hotel is alongside a river, pack some mosquito repellent. I don't usually get bitten, but was seven times during that week. Overall I had another great stay at the hotel, and will return again, but only on a B&B basis as the variety, frequency of repeat & temperature of the food particularly at dinner was disappointing.

The hotel's public areas are beautifully and sympathetically decorated, and we enjoyed the comfort they offered. However, that was it. I have been quite picky as this is supposed to be a 5* hotel, not cheap, and so certain standards should be there, but they weren't. It was 3-4* at best. The bathroom: Shower grouting was dirty. There was no grab rail in the shower and the shower tray was slippy and had a big soft dent in the middle, that sunk every time you got in. No nail kit/cotton wool/shower cap etc., it's as if they had *****ped the room back to basics. The toilet paper was the cheapest and hardest you can find. The marble sink unit has major cracks in it and they were very sharp - you had to be careful. The toilet seat was loose and no towel by the bidet all week. The bedroom: The robe and slippers were good, but where were all the other 5* finishing touches? Everyday we had to ask for milk/cream, for the tea/coffee, but it only came once, so we couldn't drink it. Despite the hotel saying their water was not drinkable, they did not provide drinking water, a basic requirement for living! You could buy a 0.5l bottle for 5+ euro's. The food: This was a big disappointment. Despite not being made aware, none of the other hotel's restaurants were open. It was buffet or nothing. The food was consistently cold, bland and uninspiring. The same cook-to-order meat every night, no steak, no lamb, but lots of chicken legs and burgers! It was Spanish Day when we were there, but not even a whiff of Paella or other national dishes. The cold desserts weren't refrigerated, the ice cream was so hard, it had completely crystallised. For a 5* hotel, the mayo/ketchup etc was in big catering boxes, not very classy at all. The floor was so slippy, dangerously so, and we saw children fall and ladies slip. As the hotel was making you "dress" for dinner, ladies with heels were at a disadvantage as they had to totter very carefully to and from the buffet. Didn't see the point in the dress code for a buffet when the hotel was so quiet. Again, basic water with your meal was charged for. The pool area: This was a lovely relaxing environment, and the attentive pool-man, is a credit to the hotel. It was immaculate. A shame the same could not be said about the pool bar. A very quiet and extremely overpriced area, with surly bar staff. An area we chose to avoid. There is so much more I could write, such as the beautiful spa, which, even as a hotel guests you had to pay to go in! The hotel was very, very clean. However, after all this, the most disappointing part for us was that the hotel bedroom wardrobe fell off it's rollers and on top of me. To try and avoid the thousands of pounds worth of damage it would have caused if I left it to fall, so I tried to hold it. I only hurt my wrist, nothing major. However, the hotel chose to ignore it. No apology, no visit from management to check I was ok. Nothing. I complained at reception, again, no apology. Howev

Great location, very friendly and attentive staff. Lovely decor and furnishings. Very relaxing break. Incredible views and spacious suites. Service was great from all staff, nothing too much trouble. Spotlessly clean throughout.