Guest User
May 9, 2024
We spent 11 days in Crete Greece the staff at the hotel was a 10 from the front desk to the restaurant staff. Mohmand, Nadia, Mitlos, I do not remember all the other names were amazing. The rooms were outstanding the showers were to die for. The resort opened on April 20th,2024. The only issues we had were, the breakfast buffet had great choices and the staff were wonderful, there were many choices which changed every night, sadly everything was either Lukewarm or cold. The same was true for the evening buffet cold fish, lukewarm potatoes, curry dishes etc. were lukewarm at best so were outright coldThey need to fix that issue as it makes one go to town to eat which we did several times. It was very sad as the restaurant sits right on the beach. Menoa one of their high-end restaurants was just awful, I ordered a Ribeye pink to be grilled with salt, pepper only, it came raw sliced with a sauce and herbs I sent it back the next one came out pink sliced and cold, it had zero flavor. the potatoes had no flavor, my wife ordered the chicken which also had little flavor. Our waiter Nicolos did everything he could to make our experience a good one. Hopefully they will be able to correct these issues as the hotel is just plain gorgeous. The only thing that was extremely irritating was the general manger who I spoke with on 3 different occasions with my wife present would never acknowledge her presence, that was just plain rude. I am a Hilton Diamond member and this is one of the best resorts I ever enjoyed.