Wellesley Hotel

This place is listed as 3.5 stars on various booking sites and has a 5 star TripAdvisor. I can’t speak to social media but here are the objective facts of my stay: PROS - Small, family run property with attentive customer service - Close to many restaurants, shopping and the Ilford rail station CONS - Shabby, run-down property that was never a 3.5 star hotel even on its newest day - Gritty neighborhood - Many things in poor repair eg marked and chipping paint on the walls, shower fixtures not working / completely coming off the wall, toilet takes multiple flushes to clear everything - Came back from a day at work to find cleaning supplies and a dirty rag sitting in the middle of my floor - I got a freezing cold shower two days in a row, even though I tested the hot water after my first cold shower (I think they may have been switching off the hw heater to save money). I told the receptionist I would be checking out if I got another cold shower and he moved me rooms - to another room with a broken shower fixture - To be fair, they made an effort to fix the disrepair , but is it ok to rely on your guest to come up with a to do list for your basic room maintenance? Bottom line: I feel for small hotels trying to survive the pandemic. However, it is wrong for booking sites to have a 2 star hotel listed as 3.5 stars and a TripAdvisor rating that seems really dubious at best. Avoid this property and stay in East London near Liverpool Street Station.

The shower was not usable. The "rain head" had not been descaled in ages. Too much furniture in a small room ... would have suited a single bed. Small radiator swamped by the bed was cold despite extra blanket.

Genial

I stayed here from the 1st of March to the 6th of March. My stay was great. There was a issue with my room the first day and they upgraded me to a even better and bigger room. The staff was lovely. The man in the reception is very kind and very helpful. They continually greet you with a big smile. The location is perfect. You literally have everything around there. I will be booking this hotel next time I visit London.

It is a small good hotel, very close to market, restaurants, London Metro. Friendly staff.

Excellent

Beautiful stay at this hotel , staff are so friendly, the rooms are so clean and very comfortable, don’t hesitate to book just book ( the rooms look newly built aswell) and as for the shower the shower was 10/10 it comes out at such a beautiful pace you can adjust it so you don’t have to hold the shower either , I really enjoyed my stay here for such a reasonable price

I stayed here for 2 nights while working in the area. The room was small but adequate and well heated.it isn’t in a great area and so there is often noise from the street. It is not the cleanest place there were some black marks on duvet cover. It had been cleaned though .