"Great stay. Highly recommend! The hotel was clean, tidy, and well-maintained. The reception staff were friendly and clear when explaining room details, breakfast times, and other essentials. Check-in and check-out were smooth and efficient without unnecessary delays. Overall, a hassle-free and pleasant experience—perfect for a comfortable stay."

"We arrived late at night, got an upgraded room, lots of people complaining about the head but the air con in our room was amazing. Pool was a let down half the pool shut for swim lessons very noisy and busy not very relaxing with parents all stood round the room did not feel cancelled relax like you want to at a hotel pool, breakfast was good, apart from other customers allowing their children to pick up pastries and put them back and taking food they didn't want back to the buffet, nobody wants food that's been on someone else's plate. Reception staff very good trying to deal with lots of angry people but from my perspective we had a beautiful room"

"Stayed for 2 weeks and the staff was all very friendly and accommodating. PREET especially was very helpful with a few problems I had during my stay and made sure I was comfortable."

"Had an amazing although it was very hot due to no aircon but not the staffs fault! They provided us with fans to keep us cool. All staff were lovely, ate dinner and breakfast and the food was delicious. Michael, Karolina and Carmel are a great asset to the team."

"Service rubbish. Wasn't greeted upon arrival on check in. Book breakfast with my room and got told that it wasn't there. Had to contact trip.com several times even tho it wasn't a fault on their part. Trip.com had tried to call the hotel several times and send emailes over the course of three hours to which the miserable woman on reception hadn't responded to. Eventually when I went to reception she originally refused to speak to trip.com as I had them on the phone. The attitude I was met with stunk. Her response was well you didn't book it direct through marriot bonvoy so it's not my problem. Them had issues with the ac, was constantly blowing out hot air even on 15 degrees. Got told there wasn't any fans in the hotel apparently! Eventually moved rooms at 1.20am which was unnecessary and could be avoided if the air conditioning had been checked prior to arrival... seems like the room I was in wasn't the only one with issues clearly. Overall not a nice stay and not worth the money with the issues encountered"

"Bring along bike chain but No handle / hook to lock the luggage case . Everyone just left luggage case on the floor. I felt unsafe and no lock of the door. I didn’t stay and left the capsule hostel."

"A lovely stay from start to finish. Friendly reception upon arrival and an easy check-in process. They changed our room to one without a balcony as we had our young son with us, which was thoughtful. The grounds and building are well kept and the bedroom was so clean and modern. The bar was handy for drinks, snacks and sport (we just missed last food orders but pizzas looked good). We had a lovely breakfast the next day in a beautiful large room off the library, which had plenty of options for adults and children!"

"Great modern travelodge overlooking lake, moments from restaurants and shops of Lakeside - quiet and pleasant stay"

"The toilet was a bit smelly. Staff are friendly. Location is a bit far."