Britannia Inn Hotel

The worst ‘hotel’ I have ever stayed in, by far. I have no idea how the hotel has the reviews it does, the hotel is exceptionally bad. Do not stay here. From what I can work out and what the receptionist told me, the hotel is part of a group of 9 hotels. When booking you can be out in any depending on availability, which in itself is terrible. The reviews I can only assume are for the other hotels (one of them next door) and not the Britannia inn that I stayed in. I booked a double room with breakfast for 1 night for work. I ended up with a single room and when I arrived I was told that the Britannia inn doesn’t have facilities for food so no breakfast will be provided. I assume the facilities part of the advertising is one of the other hotels…. On arrival the hotel is dirty, the lobby and the hallway carpet is disgusting. The receptionist was just about helpful in broken English, hence why the confusion over the room and breakfast wasn’t resolved. The hotel is mostly full of residents with people arriving and leaving at all times throughout the night. I woke in the night to people eating outside my door in the hallway, I wish I was joking. Constantly, kids were running around the hallways late at night and people shouting on the phone meant I didn’t sleep. The walls are paper thin which only exacerbates the issue. The room was gross with stained carpets, chair and mattress. The shower tray had bits in it. The mattress was springy so I was basically laying on the bed base. Overall, absolutely terrible and the worst experience I’ve had staying in a hotel. I wouldn’t stay here again if they paid me. Do not book here.

Terrible

There were bed bugs in the room and all over the bed i asked for the manager but the manager was not around. I want a refund

The staf it was rude

Very good breakefast. Good location . But internet is slow

Booked a family room which was reasonably sized, had 2 double beds and 1 single (not sofa beds). However, the en-suite bathroom extractor fan didn't work and had an extremely unpleasant smell which could not be hidden by air freshener. The carpet had stains, the blinds of the loft window did not work, and bathroom door handle was on the verge of falling off. All in all, the room was in need of maintenance and wasn't the most enjoyable stay. If you're reading this, Britannia Inn Hotel - sort out Room 11.