Bonanza Park Hotel by Olivia Hotels Collection

We were greeted by a smiling and polite receptionist and offered a glass of cava while she arranged our room etc. The hotel is clean and the staff are friendly. Breakfast caters for all generally the hotel is exceptional.

We enjoyed our stay!) Especially super grateful for the late check out, it didn’t cost too much, but saved the whole day near beach:) Location is great, 3-5 minutes from the Illetes beach as well! The bus stop to the Palma located right next to the hotel! Overall we did have a good time! Thank you!

A real gem of a place. Positioned on a hillside, with rooms strategically angled so that most have a partial sea view. Lovely clean pools and a nice bar and poolside restaurant. Lots of little activities such as tennis, and mini golf. You can access equipment, including beach umbrellas, and change your towels, in reception at any time. You use the slightly upmarket sister hotel opposite for dinner. You should be able to use their impressive sea-facing pool, but we weren’t able to as they were at capacity. A couple of very small beaches nearby, 15 minute walk or 3 minute bus ride. Bus is €2pp and only takes cash. Beaches were crammed, probably worth going further afield if you prefer the sea to the pool. Buffet dinner was quite varied and pleasant. Men must wear trousers so come prepared. An hour or so of music/entertainment in the evenings by the pool. Would be nice if they continue to play music after the sets end. The real jewels in the crown here are the staff. Very warm and friendly, helpful and cheerful. From hospitality to housekeeping, we chatted to everyone. A credit to the brand. We all really enjoyed our short stay, highly recommended.

Warm welcome from Eva the manager from the moment we arrived until we left she was always very helpful. Every hotel needs a manager like this. Suitable for couples and older people. No facilities for children. Excellent tennis courts, table tennis and pitch and putt. Fabulous team, especially Mari (housekeeping), Laura ( pool bar), Camila and Gaby ( reception) , Joseph ( bar) and Kelly (breakfast). Breakfast has everything you need and you can choose to eat out on the terrace and people watch. Lovely fresh fruit, continental choices or cooked breakfast. You are not going to get English bacon. Very clean, rooms could do with more drawers and perhaps the hotel should consider that towels do not need changing every day. Plenty of hangers, fridge annd toiletries replaced daily, Excellent view from the balcony and easy access to the pool from floor two. Two relaxing pools, upper area has music and is next to the pool bar. Lower pool is quieter. Large portions and freshly cooked. We went half board . Dinner served in sister hotel. Strict dress code of long trousers for men although scruffy jeans are accepted tailored shorts are not. Women can wear what they like.Fancy international canteen with table linens. Food served warm not hot. Themed nights. If you just want to eat it is fine but if food is an important part of your holiday you will be disappointed. . Expect to pay or sign immediately for any drinks. No tea or cofffee. Small water 3 euros. As soon as you put your cutlery down your plates will be removed. Convenient especially as there are few local restaurants. You should always be able to find something to eat and the food is well presented at the start of service. They want you in and out as quickly as possible as there are often queues. Plenty of beds at pool, these are in need of replacement as they are not very comfortable some really sag. More parasols needed on lower pool. There are some lovely beaches nearby, limited restaurants and other facilities. Excellent bus service into Palma although the return buses are very crowded. This is good value for money - for those who complain where else would you find such good value at this price. Clean friendly and comfortable. If you want more, pay the extra money and stay across the road in the sister hotel, which is busier, more crowded, although the facilities are shared all except the pools. Great place for a short break. I would return. My rating is based on value for money, a comfortable and welcoming stay.

Perfect place to go ar Palma

I booked a Junior suite at The Bonanza Park Hotel based on the photos of their website, description and the reputation of Olivia Hotels. Unfortunately, the Junior Suite that we were initially offered was unmodernised, dreary & the plastic curtains were closed to keep out the sun. Opening the curtains revealed filthy windows. The suite was extremely hot despite the air con running at maximum strength. As you can guess this suite was nothing like the photos on The Bonanza Park's website. Returning to Reception we were offered a further suite on a lower floor and checked it out accompanied by a staff member. This suite, also unmodernised, was DARK and had a bad smell, like a musty smell which the staff member mentioned had been present for the last few weeks. Returning to Reception once again, we were then offered a Bungalow. We were horrified that this turned out to be like the previous suites - unmodernised and also smelled musty. Returning to Reception a final time we asked to speak with a manager, however no manager ever arrived and the Receptionist ignored us while dealing with other customers. By this time we had been at the hotel for over one hour - we are an older couple and were getting tired and distressed. We eventually were told that there was a manager at their sister hotel Bonanza Playa and spoke to a charming manager who stated that it was company policy not to give refunds, but could offer us a standard room. Given the lack of choice, we had no alternative other than to accept an inferior product to what we had booked. The Company has stated that it would provide no refund, or even a partial refund, on the basis that it was company policy not to do so for a prepaid non-refundable rate. This policy is maintained regardless of whether or not Olivia Hotels provides the room that has been contractually booked!!! NEVER AGAIN. AVOID.