"The stay was over my expectation, we just left the comment before checkin that we were on our honeymoon trip, hotel has upgraded my room to the ocean view building and compliments us with champagne. Staff are really nice and breakfast was good!"

"What a shame?? Strap in, grab a drink because this may be a long read but will hopefully arm you if you are planning a visit to this once genuinely great hotel. We returned to the Grand Melia de Mare after a long break hoping to relive a previously amazing holiday. What a shame that a once amazing hotel has sucummed to offering sub standard service wrapped in the illusion of new so called up-scale offerings. Our issues began immediately after check in when our so called premium top floor room overlooked the car park. To be fair, it wasn't a "car park front" view but it was sufficiently close to devalue all other views and offer the risk of being woken early by arrivals / departures / deliveries. Having complained and highlighting the less than premium car park view, I was advised there were no more rooms in this class (funny how often that happens in apparently half full hotels??) but amazingly there was a junior suite in the centre of the hotel available for another €55 per night. Indeed, this room didnt have a full or partial car park view and it's sea view was excellent but it was actually smaller!! Having been travelling for nearly 12 hours and exhausted we relented, paid the extra and moved rooms. What became quickly apparent is this new room came with an added extra amenity - a smell of drains! Lovely. Being now totally exhausted we accepted the smell, turned up the AC and ceiling fan and hoped for the best. We are still here for another couple of days and sadly the general experience hasnt reached pervious levels. Breakfast is average at best for a hotel at this level and ordered food (not buffet) is slow to arrive and not really better than the buffet. The hotel restaurants have upscalled their menus and their prices to match. Quality is fine but certainly does not offer value. The pool area has little or no service due to being understaffed. If you are immediately adjacent to the BonBon bar area you may have someone come to your sunbed to take orders but not anywhere else. There is no water available so all drinks must be purchased. On and on the topic of water, the bottles in your room are only refreshed at turn down so don't get thirsty between breakfast and turn down if you've hppend to need a drink through the night. It's all these little things (OK the room issue isn't little) that add up to a sub par overall experience. Worth noting that the hotel and Illetes area is still very poorly served by cabs so a run into Palma between 5:30 and 8pm can still be preface by a very long wait. Not the hotels fault but worth noting.  Some things are still amazing. The pool location and views are spectacular. Indeed, the overall hotel views are stunning. The hotel and room are clean.....oh,and there is the best ice cream on the island just across the road.  But overall, what a shame "

"Good experience"

"Loved this hotel , special thanks to general manager of this hotel . Thank you so much"

"Not bad, beautiful scenery"

"The location is great and the customer service is excellent!"