Best Hotels near Castleton, Indianapolis

Complete facilities and comfortable environment. Breakfast coffee is very good!

I made a reservation for my son's soccer tournament, to stay one night. A few days before our stay, my son got injured and required surgery. I called the hotel to see about a refund since I am and have been an IHG member for years and frequently stay at these hotels. The hotel didn't even bat an eyelash before they told me that they could cancel my reservation but I would still be charged $160. I called corporate after this, it's not like I was just trying to get out of staying, legitimate health reason with documentation, not to mention being a loyal member. I was told by the rep she couldn't refund but would send it along to management because she didn't see a reason why they couldn't refund under these circumstances and was told I would hear no more than 48 hrs later. After waiting 5 days, I call corporate back and was told that the GM of this location had already declined my refund and that was that. I sincerely hope that the GM never runs into health issues with their family and has the hope that other real life people would be understanding in that situation. Showing compassion in business goes a long way.

Nice & clean for the most part staff could most definitely work on their customer service skills though! They aren’t very accommodating nor understanding no matter the situation.

Hotel service was very kind and professional. They left us a very thoughtful goodie bag for the solar eclipse, and were more than happy to lend us a few AAA batteries for our TV remote.

The location is very good and many attractions are within walking distance. The hotel staff is very good at serving. The privacy of the hotel is very good. The pool is nice. The disadvantage is that the parking lot is expensive. Hotel staff suggested that we parked in the opposite shopping garage, which cost less than half of the hotel. There is also a feeling that the paper towels of the five-star hotel are very poor. There was no breakfast at the hotel because there were too many good restaurants to choose from.

We stayed here unexpectedly for a week during my sorority's conference after a fiasco with an Airbnb that we canceled the day of my arrival. The hotel's reservation person was able to get us into a room immediately. The stay was welcoming and accommodating. The room was clean. The bed was absolutely wonderful. It felt as if I was sleeping on a cloud. The hotel was quiet. As an extremely light sleeper, this was a huge plus. When we needed something, the front desk was timely in connecting with the correct department needed to assist me. The valet was wonderful. I love that the valet service was 24 hours. Hilton saved the day!

We had a great wekend stay at the Residence Inn. We had a 2 bedroom suite right by the breakfast room and it was amazingly quiet. We are light sleepers and did not hear noise at night or early a.m. The parking is $30 for each night, but that seemed to be standard for downtown.. You are able to keep your car there the day you checkout. The breakfast could have had more choices but there were cereals,oatmeal, fruit and yogurt if you didn't like the hot items. The staff were so friendly especially the evening employees. sometimes they could have used 2 people at the desk but the women there Friday & Saturday were efficient. Our room and kitchen were all very ckean. We didn't have them clean after the 1st night since we had plenty if towels. Lack of recycling bins was the only negative.. The canal view was pretty, too bad it was a cold March weekend.

We stayed here for the Justin Bieber concert that was right across the street. It’s the perfect location, so close to literally everything and the restaurants ect! Also very SAFE as the valet has to let you into the building by key card after a certain time, and the elevator is only operated by your room key! Very SAFE! Upon arriving, we had a lot of things to carry as well as our children ect. The girl working out at the valet, was amazing. (she was working early evening on 4/21 if their managers read this she had kind of curly/short hair) Anyways, she helped us upto our room carrying things and even waited for us to check in quickly she made us feel so special she was so attentive!!!! Our room looked like there was something sticky on the kitchen floor and I went back to the front desk to tell the woman. She was SO kind and moved us right away, and gave me a Credit for the valet for the trouble, she was so accommodating with all our needs, and moved us right where we wanted! The next room was great. The bed was SO comfortable!! The kitchenette had everything you could want and it was so awesome. Every single employee there is so friendly and helpful. Nick the valet guy who was working the late shift 4/21 was awesome! He had seen us on the sidewalk after the concert, standing in front of the hotel waiting for my husband to come down from the room, and he checked on us to see if we needed anything. We went to walk around the city and we came back some stuff had fallen from our stroller, and he came to help us, and was very friendly and knowledgeable about the city and things going on! There was a lady cleaning the bar area this morning, I didn’t catch her name, but she was so friendly to us and struck up a conversation with us and was the sweetest! She told us about her grand daughter that likes to do cartwheels everywhere and honestly the interactions with these employees made us feel SO WELCOMED and at home, positive vibes and good people. Checking out was great, very easy, valet got our car to us quick and offered to help us with whatever we needed. Alyssa, Shawn, Marcus and Alex were there today in valet and were so helpful! Also making small talk about makes and models of cars ect. I’ll never forget the hospitality and the most friendly employees I have ever seen in my life-I felt so welcome and will be coming back here every time we come to Indy! I felt like I was in a 10star hotel based off the interactions with the employees!!! Round of applause for all of you at this hotel!!!!