100 Reviews
Home2 Suites by Hilton Indianapolis Northwest
Indianapolis|1.23km from Pier 1
We are big fans of Home2Suites and have stayed at them all over the country. On a drive back from down south, we booked a room at this location via their website about 2 hours prior to arrival (to avoid a snowstorm). Upon arrival the man at the desk informed me that they didn’t have the type room I had booked (2 queens plus a pull out sofa bed) available. He asked if this was a problem. I explained that it was a problem because our teenage daughter and teenage son don’t really want to share a bed, nor should they. I asked about adding a rollaway bed, but they didn’t have any. He said there was nothing he could do and ended up placing us in a handicap accessible King suite because it was all he had clean. After driving all day, my husband got to share a less than comfortable pullout sofa bed with our adult sized teenage son. (My husband is a gentleman and insisted that the ladies have the bed. Chivalry still exists.) I’m sure our attitude regarding everything else towards this hotel was soured by the room issue, but here it goes: I know it’s small potatoes, and it’s a snapshot of what it would be like to need an accessible room and not get one, but.. Only one of us showered because all of the extra knobs and seat in the shower were in the way. The bathroom counter and the mirror were too low for all of us (we are all over 6 feet tall). There was no desk chair, which was weird and inconvenient. Also, I had to go back to the lobby to ask for the pullout bedding (shocker). The man at the desk was busy kicking people out for trying to have a birthday party in the pool. No need to go to the pool after hearing that. The toilet wouldn’t stop running and we had to listen to it all night. The remote was missing the battery cover and was held together with tape. The sliding bathroom door was almost impossible for us (able bodied) to move, I can’t imagine being in a wheelchair and having to move that. The area seemed a bit sketchy and there are signs saying to park at your own risk both at the hotel and the restaurants nearby. Compared to other Home2Suites, this one was built on the cheap! Paper thin walls and floors meant that we heard and felt everything. Even as average weight people, we shook the floor just walking across the room. Usually Home2Suites are so sturdy and quiet! Like I said, I’m sure we were hypersensitive to everything here after the room mix up, but by far our worst Home2Suites experience. Makes me nervous about future stays at other Home2Suites. Just when you think you know what to expect...
77 Reviews