Temple Tree Resort & Spa

Theft at the hotel Incident details It was 9:30pm when we planned to have dinner at hotel, to be sited outside of the dining area because we had an early check out next morning 3rd May. My fiancé went back to room to get cash from room at 9:45pm. We had dinner at around 10:06pm and went straight to the reception area to clear food bills. Suddenly my fiancé realized that there was no cash in his pant pocket (cash was loosely kept in it) . He thought it must have fallen at the area where we had dinner, we came back to the area to check. unfortunately couldn't find. Everyone nearby also helped us in searching but we didn't find. Later we checked the camera in the entire video we clearly saw that the waiter who cleaned the table has actually picked the money. While confronting he said it was “tissue paper” whereas there was no tissue paper in the entire area where we were sitting because the hotel provides napkins only (attaching the photo where you can see no tissues nearby) and everyone who stayed in the hotel will agree that they provide napkins and therefore no tissue is required. We got money from room, sat on the table for dinner, went to wash hands, went to reception to pay the money for clearing bills and found no cash, this is a clear indication that we lost it while having dinner and the video clip supports the claim that the waiter has stolen it. I escalated this to the hotel sales manager Mr Roshan, and I was appalled to hear his reaction, he casually stated that we will investigate and get back , next day I called him again from the airport ( as I was travelling back to India) and he again casually stated that "I am out of station , it will take 1 week for the investigation) I waited for a week and this is the email which I received from him stating that the waiter is working since a long time and guests have appreciated him bla bla. I would highly request you to take strict action against the waiter Mr. Roshan. We lost 11000 LKR and are extremely disappointed with the way the entire thing was handled. I want the money BACK!! It is our hard earned amount

The cleaning of the rooms was good, the staff were very kind, but their English is not very good, the rooms have an ocean view, you can see beautiful views. The internet is not good in the rooms

Hello! I don’t share the rave reviews for this hotel - it completely does not correspond to 4 stars... I would give a maximum of 1, and then only for the gorgeous beach. Temple tree resort & spa is the very hotel where you should never go. Why? 1. Old, shabby furniture, it seems that it was installed 20-30 years ago and is still standing... everything wobbles, creaks and looks presentable, to put it mildly. I don’t recommend turning on the huge fan above the bed unless you want to star in the new part of the movie “Destination”  2. Plumbing - if you know how normally all the taps should work and water should flow, then I’ll tell you this - in this hotel they don’t know about it. The toilet is leaking, the faucet is spitting hot and cold water, and the restroom is always damp. 3. Mini-mini format refrigerator - fits two 1.5 liter bottles of water and goodbye! By the way, we recommend buying water in stores, because they don’t always bring it to your room (oh my God, 2 bottles). TV without Russian channels (for whom it is important to watch Sasha-Tanya after a 10-hour flight and relax) and at first there were problems with it too (they forgot to change the batteries in the remote control and it did not work). 4. When you check into a hotel, they don’t warn you that you won’t be alone, but in the company of a bunch of cockroaches and beetles. In response to your complaint, they may push you through some means, but as practice has shown, there will be even more cockroaches! If you are cold-blooded about insects, then skip this point. 5. The hotel has big problems with electricity. During almost 2 weeks of our stay, the lights were cut out 3 times for several hours... and the air conditioner that is leaking (to justify the hotel workers - they eliminated the flow of water the first time) cannot work and you will immediately feel all the delights of the climate in the month of March on Induruwa. 6. Food? Under no circumstances take it, or even breakfast, if they offer it to you for free! The chefs not only cook without gloves, but also add their own spices to all dishes. The buffet turns into a boom...spice market! For 14 days, nothing from the menu has changed, and the staff does not know that when a dish runs out, you need to report it. The tea and coffee are not bad, you can also take juices: pay attention, they are served only for tomorrow, and at dinner kind waiters will come up to you and sell you on offering to drink water or something else for money. Business level 99! P.S. behind the hotel there is a chic cafe called “Janus Paradise” with affordable prices, a good selection and a Russian menu. Their cola costs 2.5 times cheaper than in a hotel bar - don’t overpay! 7. The hotel area is small, but quite well maintained. The pool is small, for an adult man 180 cm tall, the depth is just above the waist... for children it will definitely be suitable, but for adults only go into the ocean or swear every time you go there! 8. The beach is amazing!

Too expensive for that, what you get. The wifi is not working well, also the tv. The rooms got long in the tooth, you can see it especially in the bathroom. I paid 79 euros per night - sorry, that’s ridiculous! I expected so much more!

Thank you hotel staff my client happy your hotel.my Russian client.champika tour's bentota Happy to provide to my travelers who came on my recommendations.Good environment.Food. Good Comfortable rooms and good swimming pool. Thank you