Hotels near Innsbruck Station Congress, Innsbruck

It was sooo disappointing! To think that you were arriving at a respectable accommodation to find that they did not even have bell service. We arrived with our luggage and there was no one to help with it, our car service fortunately helped out, and then it was further downward from there. Every single item of request was a disappointment! Everything was answered with ”we simply do not have people to do the required service!” Not something one wants to hear while on vacation, paying full fee for a supposedly established place to stay.

We booked a Panorama Deluxe room for 3 nights, checking in on Sept. 20th. The property is centrally located along the train station and features a parking directly connected by elevator. The “piece de resistance” of this tall building is clearly its stunning view on the town and surrounding mountains. We were lodged in room 1104 on the 11.th floor which is the top floor featuring rooms, as the 12th accommodates the lounge/restaurant where breakfast is also served. Curiously, the hotel doesn’t have a lobby in a traditional sense: the concierge & cashier counter can be found in a small separate office on the basement and the elevators to the rooms are located in a small hall, across a glass door, which opens directly on Brunecker Street. Access security to the floors being managed by room key-card, you can enter/exit the property and the parking with no contact to any staff at all. Our room was a corner one, rather large, beautifully architected and nicely furnished in a contemporary metropolitan style. From virtually any point of the room (bathroom included) it was possible to spot some additional detail of the stunning panorama. The room was comfortable and quiet (in spite of the near busy train station), breakfast was good and we definitively had a very good time here in Innsbruck.

The hotel is beautiful, in a very good position, central but quiet with a public parking going directly to the hall and the rooms are super clean, the breakfast is good and with a lot of choice...so why only 3/5? Because the staff at the reception is completely useless and the wellness area had very restricted hours (from 5 to 9 p. m. only), they wrote due to the cost of energy, but if this is the reason, why the heating in the rooms was always so high? We had to turn it off and open the window during the day to breath, it should have been around 24-25 °C. If they kept it lower they could open the wellness area for more time, especially because there were a lot of people (60 rooms most or them booked) and it was difficult to use a 8 people jacuzzi and around 20 deck chairs if everybody go there at the same time. The problem with the reception staff totally useless happend twice: in the wellness area you shouldn't drink or eat (it's logical but I asked to be sure), I said there was a group of teenagers with beers and bottles in general (glass) but nobody came to check and say somehing: bringing glass near a swimming pool could be very dangerous if a bottle fall, but nobody cared. The other episode was with the restaurant: we asked at the reception for a reservation in any night of our stay (5 nights), but they say to ask directly to the restaurant without caring at all at our request. At the restaurant they were very rude and said they were fully booked any day any time without even checking, fortunately just around the corner there was another very good one and we went there twice, but usually if in the hotel there is a restaurant, the staff is much more helpful and there is always the possibility to try it if you are a guest of the hotel.

Very good value in the center of Innsbruck. We were very happy with our experience. The hotel was just steps away from the Christmas market. Easily accessible by public transport and by foot from...anywhere in town. We had dinner in the restaurant and had an excellent meal. The breakfast was outstanding. Very friendly and accomodating staff.

Perfect location. East walking to the coolest town along our European journey. Room was basic, clean and very comfy beds. We enjoyed the sauna room in the evening. Only suggestion is to have coffee in the rooms or at least in the lobby free of charge for guests.

La posizione è indubbiamente molto comoda al centro della città, si può parcheggiare a pagamento sulle strisce blu della zona oppure nel parcheggio sotterraneo del supermercato adiacente. La hall è grande e ci sono delle poltrone ed un TV a disposizione in attesa delle camere. Eravamo un gruppo di persone che avevano prenotato stanze singole, doppie e famigliari, concordando i prezzi prima del nostro arrivo, quindi capisco che fare le registrazioni per tutti coloro che sono arrivati quasi insieme il sabato mattina (qualcuno era arrivato il giorno prima) può essere farraginoso, però erano in due addetti alla Reception e non si andava avanti. Finalmente ci siamo fatti dare tutti il modulo da compilare e mentre andavano avanti con le singole registrazioni li abbiamo riconsegnati in pochi minuti. Le stanze per molti di noi non erano pronte (corretto, visto che devono essere a disposizione dalle ore 14,00) quindi abbiamo chiesto di lasciare i bagagli e siamo andati a pranzo e lì è partita un’altra vicenda surreale. Invece di prendere i talloncini per tutti i bagagli (circa una quindicina) ce li hanno consegnati uno alla volta dopo che, ancora uno alla volta, li hanno portati in una stanza off limits per noi. Una perdita di tempo infinita. Tutto con la massima gentilezza ed educazione. Parliamo delle stanze. Sono belle, luminose e grandi (poi su questo ne riparliamo), e grazie agli infissi di ultima generazione sono anche silenziose. Un fatto importante perché lì davanti il traffico è notevole la sera. La pulizia è esemplare, anche se la mattina della domenica, verso le 9, quando siamo usciti dalle stanze le signore delle pulizie avevano messo a terra davanti alle stanze che venivano lasciate uno strofinaccio a significare, immagino, che erano quelle dove cambiare tutta la biancheria. Insomma, non è bella da vedere questa distesa di strofinacci in un hotel a 4 stelle che vorrebbe essere elegante, sembra più la Pensione Mariuccia a Rimini. La colazione è abbondante per il salato, un po’ più ridotta per il dolce, ma davvero non manca nulla. Non capisco però come sia possibile che i filoni di pane siano a disposizione dei clienti senza l’avvertenza di usare un panno o dei guanti per prenderli e tagliare ognuno le fette: decisamente antigienico (poi siamo appena usciti dal Covid…). Però tutto quanto sopra è in effetti solo un suggerimento per migliorare un livello di servizio alto, ma con qualche sbavatura. La cosa davvero grave e che proprio non mi è piaciuta è stato il check-out che, prima che essere estremamente lento (un solo addetto inizialmente nonostante la lunga fila di clienti che se ne andavano dopo la colazione) è stato fatto applicando un prezzo superiore a quello concordato al momento della prenotazione. Alle mie rimostranze l’addetto si è giustificato affermando che la stanza che mi avevano assegnato era più grande della standard, ma io non l’avevo mai chiesta! È accaduto anche ad altre persone del nostro gruppo ed abbiamo chiesto di parlare

It might not be an architectural masterpiece from the outside, but it's great on the inside! Beautiful room, incredibly rich breakfast buffet and a sensational view from the room over Innsbruck at night (room on the 7th floor). Very courteous staff. All in all really recommendable!

This was the nicest hotel we stayed in, in a month's long trip of Europe in December. We stayed in a junior suite, and our daughter enjoyed the curtained off area her bed was in, providing her with her own private space. The hotel is modern and luxurious inside, while being in a perfect location next to the old town, and still retaining charm and character. The Christmas markets in Innsbruck are right across the road. The breakfast buffet was the best we encountered also and all of the staff were warm, welcoming, helpful and friendly. Our only regret was that we didn't stay here longer, and we would love to come back.

We enjoyed our stay at this hotel. It is in a convenient location for getting around - next to the train and bus station for links to the airport, international/national trains in other cities, the Swarovski crystal world and around a 10 minute easy walk to the old town. We were checked in early by a very friendly lady on reception who initially let us store our luggage. The snow capped mountain views from the room (ours was on the 8th floor) are stunning and framed perfectly by the big windows. The hotel reception and room was stylishly decorated. In the room, there was a small window that could be opened and the air conditioning was very quiet, though doesn’t go down to the 10c on the thermostat and seemed more like 20c. The bedding was very nice quality and had a soft and firm pillow - these were probably the most comfortable pillows I’ve experienced in a hotel before. The bathroom is, again, very modern with nice smelling hand wash and shower gel/shampoo. The shower head had a few different settings, including a massage mode which ran for a few seconds. The shelf for the shower gel/shampoo wasn’t very strong though, so had to be held or rested elsewhere and the pump head kept getting stuck, but otherwise was very good and the towels were very soft and thick. The room was fairly quiet, but you could hear other people in other rooms so it doesn’t appear to be soundproofed in any way. Noise from outside (trains, buses and incoming aeroplanes) were very minimal though and did not disturb us. We found the room cleaning system a little strange - there are two cards that you can put on the door. One is not to be cleaned at all during the day and the other is not to have the room cleaned at that time and needs to be removed before 2pm. There isn’t anything to put on the door when you want it to be cleaned, you just have to remove both from the door handle. We initially had the card attached to the door not to disturb at that time (overnight) and then removed it in the morning at 11am and the room had not been cleaned. We were able to get clean towels from reception though. It would be better in my opinion to have a card to have the room cleaned rather than two not to have it cleaned as most people would surely want the room cleaned. We went to the bar on the 13th floor during our stay. This can be visited by hotel guests and non hotel guests. This looks very nice and has great views all around, as well as an outdoor area with blankets. The prices of the drinks are reasonable and comparable with elsewhere in the city. We sat outside and then asked at the bar for a couple of drinks. We were told that there wasn’t any bar service for the outside area - only the inside (which is not a problem at all). However, it was a bit awkward when paying, the lady making the drinks asked if I wanted to give a tip. Given that the drinks were just being made and not brought to our table, I did not give a tip. I may be over thinking this, however it fe

Excelent Hotel. If you want to just hang out and have the best time of your life I highly recommend it. Friendly Staff, super quiet, super clean. Best breakfast in town. The road up there is amazing and it's everything it claims it is. I've spent 3 nights and it is worth every penny.