Rocpool Reserve Luxury Highland Package

Lovely new make over of this town house hotel , great service and very comfortable rooms , night porter was excellent , great location for walking into town , high tea and spoons menu is a lovely touch , the hotel has been refurbished to a high standard and would highly recommend to tourists visiting Inverness

Lovely boutique hotel just a 10 minute walk from the city center. Rooms are big and the bathroom was large and gorgeous. Be sure to enjoy the large soaking tub! Service was wonderful. As a boutique hotel - you can tell the staff are “jack of all trades” and will do anything to make your stay pleasant. We ate dinner at the R bar one night and the food was delicious. The only issues we had was our room was incredibly warm our last night and when we plugged in our fan it was broken. Also-the fridge in our mini bar was not working so all the beverages were warm. We did not report this to management- If we would when I know they would have fixed it. If you are driving in- there is a small car park adjacent to the hotel and is incredibly easy to get in and out of. Overall would stay here again!

We booked to stay at this hotel as it was part of the Luxury Scotland Hotel Group, however the Rockpool Reserve Hotel is certainly not a 5 star luxury hotel. Upon checking in we were taken down 2 flights of stairs and let into a room next to the kitchen.

The river is nice. I would add benches for people who woukd like to sit and watch the falls.

We had a great one-night stay at Rocpool. The room , as well as the bathroom was huge; large comfy bed. Excellent breakfast. Easy walk into the town centre. The staff were great, really helpful and very attentive.

The lack of welcome upon arrival, where we had to search the corridors to find a member of staff, was an early warning of the night to come. 30 minutes were spent at the bar, at which we were served 1 drink and mostly ignored…whilst being 1 of 2 couples present. After, we were shown through to our table, where we had to request further drinks (that didn’t arrive until the main course). The food was average at best for the city and certainly not worth the prices this places thinks it has the confidence to charge. For some reason we were served a tasteless loaf of bread between starter and main: which was best ignored. Considering that 2 waiting staff had 5 tables between them they were either new to the service industry or ill prepared: the result was the same. For desert the options were limited and the idea of further drinks or coffee was either forgotten or incomprehensible. The venue itself is tired and dated, with a distinct lack of atmosphere, in place of some music you’re most likely to spend an evening hearing the table adjacent chew their food. Overall, a venue clearly past its time and relying on a reputation it may once have had (?). But certainly not somewhere I would wish to spend a night in 2023

Booked the Rockpool reserve as a last minute stay and boy was it worth it. I've stayed in many 5 star hotels across the country and as you expect, great accommodation and food for the most part. The one thing that stood out for me above anything else and what generally makes my stay in a hotel feel special is the way we are made to feel. Sometimes the personal touch is lacking... sometimes you can be made to feel like its overdone and false kindness. Struan made us feel so comfortable and welcome. So naturally helpfully and relatable without having the false feeling sometimes attached to high end hotels. We only stayed one night but Struan was absolutely fantastic, such a genuine young man that made us feel so comfortable. Professional yet witty and extremely personable. Me and my wife both agree he is a special talent within hospitality as after all, being made to feel special with humility, class and a funny side when appropriate is hard to come by. Fantastic chap!

The hotel was good. The employees were great. From check-in to breakfast they were all kind and always looking to extend themselves to their best abilities. The down side was, the air conditioning unit was broken and the bathroom fan didn't clear the air at all, so after a shower the whole room was humid and damp. We were told to open the window however the neighborhood smelt of burning rubber and it was an irritant in the throat. They advertise as a 5 star hotel but were unable to get a service engineer to address the issue for our entire Friday-Sunday stay.