Ardconnel Court Apartments

T O U R I S T S B E W A R E ! ! ! In January 2024, we made a reservation for 2 days for June 2024. That was 5 months in advance. A couple of weeks later (February) we needed to change our stay to 3 days later. According to their website, the days we were requesting were available, so we emailed the hotel for the change. We never received a response, however, we did receive a cancelation email, which we had not requested (unless they had no availability, of course). We tried contacting them again in regards to our refund but, not surprisingly, given their actions, they never responded either, nor issued a refund. Leaving us no alternative, we were forced to contact our credit card company and dispute the charge of $944.31. They took, what seems like, forever to finally agree to refund our money. Our credit card company had to reach out to them a few times before the issue was resolved. WHY would they, CLEARLY, state in their website, “Guests can cancel free of charge until 48 hours before arrival” if they are not going to honor it, especially for a reservation made/canceled so many months in advance? Given that it took them almost TWO MONTHS to agree to issue us a refund, it is OBVIOUS that, had we not opened a chargeback claim with our credit card company, they would have kept our money. WHY would they make potential customers go through this? Did they REALLY think for one second that we were going to stay with our hands crossed and not DO anything about it? We have no doubt that those guests who have left great reviews had great experiences. We surmise, having gone through our own experience, that is because they never had the need to change their reservation dates and, ultimately, cancel their reservation. Or, as in OUR case, have their reservation canceled by the hotel itself. Having said this, if you are absolutely certain that you will not need to change the dates of your reservation or even cancel, and want to risk it (and your hard-earned money), given that an emergency beyond your control can arise at any time, go right ahead and book them. We know WE will not be doing that again.

If you are thinking of going to Inverness then this is a fantastic place to stay. We stayed in Grand Apartment No.1 (Castle View) and had a fantastic stay, with views of Inverness Castle and the snow topped mountains in the distance (we went in February) the Ardconnel Court Apartments is a great choice!!! The apartment has everything you will need, it was clean and quite spacious and with the balcony it has some great outside space for any family to enjoy. The city centre location of the apartment is fantastic with the only downside being the stairs down into the centre itself. If you have any difficulty walking then you will most likely have to take the car (or a taxi if you can get one) wherever you go, just remember like most cities Inverness has a bustling centre and it can be quite difficult to get parked. With it's simplistic booking system to our carefree check in I would certainly stay here again. The only slight annoyance was when I mailed asking if it was possible for an earlier check in (2pm instead of 3pm) I never got a reply, saying that I think we arrived around 15 minutes early and our keys were waiting for us as promised. I know it is difficult with a small team in terms of the turnaround, but I would have also liked a slightly later check out (11am instead of 10am would have been nice) but in the main well done to all staff and owners you are doing a grand job, keep up the good work.

We did a Europe vacation with several different cities, and our stay here was by far the best. I will keep it for future and recommend it to others. It was spacious and beautiful, loved it. Also cleanliness is my top priority and I felt completely comfortable in that aspect.

We stayed in Apt 8 on the top floor. Pros: -Great location -Roomy apartment -Kitchen is very well appointed Cons: -Bed is beyond bad, what saved us is the padding we found in the closed that we put under the sheets; were it not for the padding we would have been in trouble; the bed is worse than sleeping on the ground -One of the first messages we received was that we would only get one roll of toilet paper, I asked for more because of our long stay and got it, but I shouldn't have had to ask Shower: tiny and difficult to manoeuvre

The apartment was a great option versus a hotel room, big, roomy with a washer, dishwasher and all the great things make a trip nice. Easy walking to everything. Beautiful view of the Ness river and the castle overing looking the city and all the stones houses.

The property was in a great location, 2 minutes walk away from the centre. Kitchen had everything we needed. The bedroom and living room had a lovely view of the castle and over the river. The one thing that caught us out was the bed felt a little small. But fine for a couple for a few days

A nice, spacious basement apartment.

The property was excellent. Our view was of the city and castle which was gorgeous. Highly recommend