Management is by far the worst I have seen in a hotel. All systems were down the whole weekend, had to get staff to take you to your room. When they finally were able to get a key for the room, no one contacted us, we had to keep take pur time out on our vacation to check with the front desk. Big wedding and they closed down the lake walkway so you couldn't walk the lake behind the hotel or get to your gondola cruise, which is a 3 minute walk from the hotel. We asked if the locked gate would be opened at 1pm and were to it should be, wedding ended at noon. Came down at 1:40 to head to cruise, asked the desk and was told gate is unlocked. Wasn't, had to find security to let us through after goi g back ans forth with the Manger that they paid good money for the wedding, meaning g you as an individual don't matter. Was late for our anniversary cruise, told by Alan the security member to just call him when we get back and he would let us back through. Alan was off, went back a fourth again with hotel before they finally sent someone to let us through. You mean nothing as an individual unless you are a big group spending lots of mony.. Sad because it is a nice place and great location.