TRS Coral Hotel - Adults Only - All Inclusive Reviews

My first room was terrible. Water fell down due to a/c problem, when we arrive. We couldn’t do anything during maintenance and clean. So we spend dinner time in the room. And second day, we moved our room cuz of a/c humidity and noisy problem. the butler who works night time did nothing to prepare to move my room. We stayed at room for 3hrs. Finally I could move after I called frontdesk to ask moving my room. In the result, we were just staying in the room in dinner time for 2days. It was super terrible experience. They messed up my honeymoon trip.

We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.

Awesome hotel with friendly staff and incredible restaurants

Even though there weren't that many guests, check-in wasn't done in order, and even though they said it was a honeymoon, there was no setting up whatsoever. Other than that, Bartler also had good real-time communication and I was very satisfied with other services. I intend to visit again, but I wish they paid more attention to making a better first impression.

Did you expect too much... First of all, it's a pity that I didn't receive the buckler service well. I tried to install the app in Korea, but I couldn't authenticate the app, so I exchanged it with KakaoTalk, but the answer came quickly, but the execution time was too slow. If you ask me to do something, you have to tell me two or three times... Because there are so many people, I think you must make a reservation for all restaurants. And it took a very long time to order food from room service or at a restaurant. It took more than an hour... Still, I think it's hard to follow any hotel in terms of facilities, beach-owned chic cabaret show, etc. Still, I have intention to revisit ~!~!

The service is overall satisfactory. The food is a bit bad, especially the pizza. ㅜㅜ And the Japanese food, teppanyaki, looks delicious. If I come to Cancun, I probably won't go there again.

room is good The main pool is also small and there are no different types of things to use.. The water is dirty... . El Gaucho is really delicious. It was nice that it was close to the beach.

The hotel was so clean and nice to play in the water. There are several restaurants, so it is fun to choose from. It was a pleasant trip, especially thanks to the friendly staff. If I come to Cancun again, I intend to visit.