Isola Hotels with Airport pickup service

Hotel was cosy and clean. Minor wear and tears in the bathroom as it's an old hotel. It has a mini zoo for kids. Swimming pool is rather small, can get quite packed over the weekends. Service was good, iron and hair dryer are avIlable upon request. Breakfast buffet consisted of mainly traditional Indonesian food. Good spread of choices.

This hotel has great location and good lighting so that all pictures looks great. For 3 stars hotel, the room is spacious. However, they need to do regular maintenance especially for air conditioning. I switched room because air conditioning is not working. Some guests experience the same. Also, the key card should be maintained as well. Most of room key cards were reset a day after even though we were having 2 nights stay. Also, it would be better to have 2 key cards for each room. Breakfast menu is okay. Need more variations. Great omelette. Regarding ballroom 1, it is good for family party / wedding. The food are overall good. Hopefully by next visit, all those need improvements have been done/fixed.

Always been a favorite hotel in bandung. As the warm pool is a must for kids. Great breakfast menu,welcome drinks , huge lobby area, friendly staff. We have stayed here more than 3 times.for extra value kindly make kids corner for free or else for childrens fun. Thanks Grand Mercure.

vintage feel,,it feels like home in the old days.the feeling is different from the current modern hotel

Love the room except for the noise from traffic as we were on lower floor. Breakfast was very good and huge selection to choose from. Location was excellent and lastly the service was wonderful.

As a non smoker, I don't get why there's still a chain hotel who provide smoking floor to their guests. And the floor are full carpets, so it accentuated the smell even more. It was bad. I went with a friend, he's also a smoker but he can't stand the room's smell. He asked to move and got a non-smoking room. But, the receptionist told me that they were running out, they offered to ozone the room, which unfortunately didn't help. Fortunately it was only one night, I won't be back for sure. Fortunately, the breakfast buffet was pretty good, shower experience was also good.

It's actually not the first time for my family to stay here but this time we stayed for 2 nights to celebrated my mom's birthday and it was such an amazing experiences. The room, the service, the food, the staff are all wonderful. The check-in process was fast and got great explanation about the hotel's current policies and facilities. The room was great as always. For the breakfast they have lots of type of delicious food. The food in the club lounge were also fantastic (Tahu Walik, bakso, the small cheesecake pie, all the cake and pastries are a well-prepared delectable food with great presentation). Special shout out for the team in the club lounge! The crew in the club lounge are all awesome and really attentive. Got a surprise for my mom from the team and it made her day. Thank you to all of you guys (I didn't catch all their names but mas acep and friends) for creating another memorable experience. We'll be back here again on the next trip to bandung.

I used to stay in Sukajadi hotel for so many times with my family, cant exactly remember how many times but it was a lot, we used to love the room, the service, and the food was great too! And this time me and my family came back to visit Bandung and decided to stay at this hotel, as a repeater guest, we expecting the same service & facities that we used to experienced, but unfortunately this visit is truly disappointing, the first room we enter was very dirty, a lot of hairs from the previous guest was everywhere in the bathroom, the room doesn’t even have any toothbrush, I called and asked to the staff but they told me they don’t have any toothbrush available, but then the housekeeping staff who passed by our room said it is available and he gave me the toothbrush (?) the first room we enter doesn’t even have a wardrobe or any hanger available?! Then I asked to move my room to another room, its a twin bed and need to be converted to kingsize, nevermind, its better than the first room we had, but then still, the room is very outdated and not very clean, as we now very concern about covid 19 outbreak and expect hotel will do double check about the room cleanliness? Well.. wifi is terrible too, we can’t even have signal inside our room, super mood breaker! And the worst case is that our room (i booked 2 room for 1 night only) both of them doesnt have the hot water (is not working) engineering came to the room and said it takes times for the hot water to came out, well.. i waited for almost 20 min it still doesn’t came out? The staff says sorry and told us basically like “it is what it is... its like that...” anyway, now I can’t expect more / even expect anything from this hotel, truly disappointed, just an expression and honest review from me & my family. And 1 kudos only for the housekeeping staff who passed me the toothbrush brush and clean our second room, thankyou.

This hotel is very nice! The staff are very kind and treat me & my wife as well as their loved ones. Especially, the bell boy. He is so kind and well trained personal butler alike. Too bad, every staff didn't have name tag. Well, thank you so much for the warming welcome!. Hotel design, atmosphere, furniture, are so on point with their concept. Definitely, one of my favorite hotels in Bandung. But, it would be more lovely and lively if breakfast are well, a little bit more French, or have one or two French-style breakfast. Not only all Indonesia cuisine. And last but not least, if only every broken or aged furniture such as wall and ceiling could be fixed, it would be more enjoyable...

I had an incredible experience at Swiss-Belresort Dago Heritage! 🌟 I'm so glad to that Kiki, Santika, the concierge, and the restaurant staff made your stay truly exceptional. From the moment I arrived, they provided a warm and friendly welcome that made you feel right at home. Throughout my time there, their attentiveness and dedication to providing top-notch service were truly remarkable. Whether it was assisting with our requests, offering helpful recommendations, or ensuring that your dining experience was absolutely delightful, they went above and beyond to make your stay memorable. The restaurant team's culinary skills and the delicious dishes they served must have been a highlight of your visit. It's no wonder you consider them a 5-star hotel! 🌟 They definitely deserve all the praise for their outstanding service. Cherish those wonderful memories of your stay at Swiss-Belresort Dago Heritage! 💖🏨