Hotel Yasmak Sultan

Nice location, close to main attractions and Galat bridge. The street not very noisy, away from main tourists routes. The rooms are small. Good breakfast with nice roof view. The swimming pool is small and they request swimming caps (that off course you can buy at spa), but sauna and hammam are for extra charge, we were upset by this fact(((( tooth brushes you need to request on reception. The friendliness of staff is 50/50

Disappointed! Reviews were deceptive as they have selected the best pictures to lure in customers- rooftop restaurant of property. Breakfast was lovely and staff in restaurant lovely. Lobby staff would benefit from customer service training. They started well and showed the room - the room looked over at a demolition site and the construction was ongoing and loud. I called and requested another room and they said try tomorrow there is nothing else. I went down to talk to them and they appeared to get into an argument with each other in Turkish and then showed me another room with a tiny window. I preferred to stay in the one with the demolition noise- which they seemed to think was fine as the noise would stop at 6pm. They also told me the sauna was chargeable and swimming pool free. Again why advertise facilities without sharing this. We decided to stay as we had paid up and didn’t have much choice- nothing better was offered the next day- left after two days and upon check out no thanks or hope you had a pleasant stay- just a - did you consume from the mini bar- no?- fine you’re clear. We hadn’t argued or caused a scene but were made to feel very uncomfortable. As a frequent traveller - having visited three other hotels in trabzon- Rize- which were not four star but so much better and having visited Istanbul several times already- - these lot could Definitely could do with training and learn how to say thank you. I would not stay again.

The hotel, rooms, location, food and overall service was amazing. I would recommend it to anyone.

Great location - easy walking distance to lots of attractions - front desk staff very helpful with tourist information and how to get there Breakfast was excellent everyday with heaps of options

The staff is amazing, the food perfect, and the location the best

Nice stay. Close to the tourist attractions. Sauna and spa area ok. Breakfast wasn’t a highlight