WestSide Residences by Rotana

Terrible service! Terrible staff! Read my list of what happened yesterday 1. During check in, we said we are fasting and it is Ramadan as everyone knows. And they said their sahoor buffet will be open at 03:45. When we went there at 03:45 there was nobody and the restaurant was closed 2. I called the reception saying WE ARE IN THE RESTAURANT and it was closed, the reception replied “What are you doing there? “ yes very weird. The reception boy doesnt know even it is Ramadan and what the sahoor mean 3. Our rooms were very dirty and even hair and used soaps were still in the room. It is proving that nobody cleaned it after the people they stayed before us 4. I ordered 2 turkish coffee from room service. The guy said our POS machine can not work and please pay in cash. 5. The television can not work. The technical guy came three times but couldnt fix it 6. The air conditions do not work. The guy came and tried to clean them. After this filter cleaning they began to work. This proved the air conditions were not cleaned at all

G rotana. Is a good Hotel. The only problem is the Taxis but the reception of the hotel was Very helpful in ordering a taxi.

Staff are great and helpful location is also fine if you have car

It’s nice hotel, but because of highway way it’s bit noisy by ambulances and also you can not get into Mall of İstanbul. The outside restaurants little bit far away from the hotel and the hotel restaurant is quite expensive!