Nova Plaza Crystal Hotel & Spa Reviews

It was terrible hotel. Very rude staff they didn’t pay attention to my requests at all Also trip.com didn’t help me regarding changing the room. The problem started with trip.com: 1- trip.com works with some travel agencies for selling rooms of hotels, each one bid less price for a room of a hotel, wins. But sometimes they do wrong. I booked a standard double room in low price, that was the problem. 2- when I checked in the receptionist of hotel told me that you reserved basic room (without window) but I insisted i booked a standard room. They sent me to a very small room that even there was no space for my suitcase! 3- I asked trip.com to change my room to a bigger one (standard size as i booked a standard room as stated in my voucher) but they brought me to the basic room that had no window 4- the big problem was that AC of whole of the hotel didn’t work, the previous room was so small but had window and i could open it to cool down the room; but the new one has no window so it was too hot and no ac 5- i asked to cancel changing room and come back to the previous room but hotel didn’t accept! 6- I was trying to ask trip.com to change the room again but they only said we are so sorry and something like this 7- I had to open the door of room whole of my stay to cool down the room and no one helped me! My wife was crying and couldn’t sleep nights! Trip.com staff only saying we are sorry and disconnecting! So I never com back to this hotel nor use Trip.com

They are not supportive , during sleeping and when someone walking and talking in the salon you wake up immediately because the rooms’s bed very close to the salon.

Noisy - absolutely shabby windows, whistling all night! Bed isn’t ok for 4 star hotel as well: cheap foam mattress. Breakfast is very basic - you have to pay around 4 euro for fresh juice additional. Unbelievable for prepaid breakfast! All in all it’s totally overpriced and not 4 star hotel- never again

Below average level, i wonder can be classified as level 4.5?

Ylmaz is a very helpful and kind manager. He had a lot of fun playing with my baby. There is also an indoor heated swimming pool. I swam with my baby for half an hour. It was a very happy and unforgettable manager.

The hotel is very conveniently located for those using buses from/to airports. It's literally a 3-minute walk on a flat surface - this is important in Istanbul, there are hills there) The hotel is clean. The staff is kind and helpful. Good breakfasts. But freshly squeezed juice for 6 euros is too expensive. There are also comments. A kettle with a selection of tea and coffee bags is provided in the room. But there is no cream. Usually there are. There is a free bottle of water, but no glasses, only cups. The hotel Wi-Fi worked very poorly; it was impossible to use it in my room on the 3rd floor. Downstairs at the reception desk worked better. There were problems turning on the TV. She reported that the technician came quickly enough and replaced the batteries in the remote control. In general, the hotel corresponds to the price that I paid - 75 euros.

Good service, good location, very close to the airport bus, Maxim Square, and Independence Street

The location was good and the room size was not bad. It was nice to have a welcome drink and fruit There is a swimming pool and sauna in the ba*****t, but it is an error that you can use it for a fee. This is the first time I've been to a hotel and it's the first time I've seen a hotel pool sauna run for Euros. And it's indoors and closes at 8pm. Breakfast is not like a buffet, but like a side dish, but Kosi soup is very hygienic.

Good location and good value for money

I booked a comfort room. I realized that it was without window and I asked if I can change room the manager told me that all comfort rooms are without window when I told him that this should be mentioned in the description of the room , he told me that in Turkie comfort room means without window. Then I asked for an upgrade and he asked 60 euros per night for a room with a window. When I checked through booking the two rooms, comfort and stadard double had the same price.

Everyone was so helpful and kind! Loved the room service and it was so close to all the nice places around the hotel as well, in walking distance. The breakfast was good, they brought water to you everyday and the sauna was very nice. Would recommend!

This hotel is completely overrated The doorman wants to get money o top of every step you take inside the hotel. He negotiated a taxi to the airport for me, the moment I stepped into it an additional 10 euros due to the high way tool…. Receptionist are not willing to help at all Breakfast is impossible, there is no free table, in addition to no proper ventilation, the whole hotel smalls fried egg in the morning - I stayed in the 4th floor.

Hotel was located close to Taskim Square, main shopping areas, and other local attractions were just a short bus ride or taxi away. Rooms were clean and staff was professional. Breakfast was plentiful and had an assor**ent of choices. It was a pleasure.

We enjoyed everything and the service is perfect. Everything was good. They treated us so well as if we are at home. The rooms are so nice and comfortable. Room service is also so good. We will repeat our stay at this hotel again when we come back to Istanbul.