Taksim Fidan Residence Hotel

Location was very good, there is market at neighborhood. You can reach Taksim center in 2 minutes by walking, and by walking there a lot of facilities for breakfast or fast food. A great guy named Azad works at the reception, he is very pleasant, kindly, good-humored and helpful person. Air conditioner was working very well. Probably every room had a balcony and our room had a balcony too, it was so small but it's okay for 2 person. The most important thing is that, the hosts provides you with everything you want and they are all friendly. On the day we arrived, we were contacted via WhatsApp and the location was sent by the reception. The room was not cleaned even once in 5 days. Maybe we had to tell to the Host for housekeeping, but it's not true. They have to do it everyday. We were keeping the room clean, I was giving the garbage to the host myself, the water smelled very bad, but it probably has nothing to do with the hotel, there is a problem in Taksim with water. The room is too small but its value for money. The most important thing is that, the hosts provides you with everything you want and they are all friendly.

I booked a fully refundable stay in August. I canceled it a month before the deadline, yet I got charged the full amount. I thought it was an honest mistake that can easily be resolved by contacting them and the website. They refused to issue any refund even when the website contacted them on my behalf. This is just unprofessional to breach a contract and baldly not admitting your fault. Anyways I'll dispute it through my bank and we'll see..

The location is perfect. The rooms are clean, the facilities are good. The staff is generally helpful except at one point where we needed some help with the luggage and there wasn't any. They provided whatever we asked for. The size of the room is good.