Verified traveler
May 11, 2023
So I've just recently stayed at the Payidar Hotel in Gülbahar for 10 days and the room was only cleaned once during our stay, the maids weren't very nice and tended to stay on their phones. We ended up having to fill bin bags of rubbish and take them downstairs along with dirty towels to receive dry 'clean' towels that were covered in yellow stains. The hotel staff didn't apologise or have any excuse for not cleaning. I'd like to add I've just had major surgery and stayed in the hotel for rest as it's local to the hospital I received surgery for so naturally you expect clean. I understand there is a language and culture barrier but surely customer service and general hygiene is still standard. The floors weren't brushed, the shower had blocked by hair by customers beforehand. I think something was wrong with the drain as it soaked the floor. Luckily my partner and I hadn't slipped. When we were in the room as they were doing their one clean, they gave us unpleasant looks and made us uncomfortable. We offered to leave and they shook their heads.
It felt like we were inconveniencing them anytime we asked for things like hot water for tea as there's no kettle in the room. (One of the reasons we booked is because a kettle was photographed as an amenity), there was one member of staff who was really polite and even though there was a language barrier that didn't make us feel like us staying there was a nuisance to them.