Best Western Premier Ottoperla Hotel

Firstly if I could give minus stars I would have it defo isn’t a 1 let alone anything above. When they say sea views they mean the docks the other side of the busy 6 lane motorway . The hotel is dirty the astray on our original balcony was a metal tin with sand in full of half smoked cigarettes. The glass on the front of the balcony’s has never been cleaned it’s thick in dust. Toilet roll must be like gold here because they leave you half a roll a day at best and no spare. We visited Istanbul for surgery and unfortunately this was the hotel the clinic booked for us. It is by far the worst hotel I have ever stayed in. Myself and my partner both had major surgery we were sniggered at and laughed at whilst being looked up and down by the waiting and kitchen staff talking amongst them selves and finding us “funny” maybe it was the tubes we were carrying from surgery. Sorry about that as a clinic hotel I thought the staff would be more sympathetic and understanding of these things. We didn’t feel comfortable going anyway but it was day 3 and we wanted breakfast…:we went to walk out with it to take it to our room and was told this wasn’t allowed. We were meant to fly home on Saturday but our bodies weren’t ready to fly so we asked the clinic if they could book us 3 extra nights but on a lower floor preferably garden level so we could walk around the garden instead of up and down the Corridors my movement wasn’t great and surgery had defo knocked me for 6 otherwise I would have changed hotels in a second. (we was on 6) and with single beds because we kept waking each other in the night. My body was majorly swollen and I needed to walk around as much as possible out of the heat to be fit to fly. The clinic arranged this no problems :-) on Saturday I went down to reception and asked them if my simple room change was ready? the man (and I use that word very lightly) on reception responded *why do you want to change, NO same room…hotel is full* you don’t see anyone so figured this was a lie but double checked website anyway and there was multiple rooms available. To say he was rude would be an understatement. Decided to wait for someone more reasonable so on change over we went and spoke to a helpful man. He asked us what we wanted I asked for garden room single beds as above. He told me one wasn’t available until Sunday it was late in the day I accepted so he booked it and even wrote it in the diary. Sunday…we call reception unfortunately it was the same rude arrogant person from the day before 🙄 I asked…is our garden room available yet? No sorry we moving you to 206 because the occupants have just requested late check out in the room you booked yesterday. I asked how and why that was possible when we specifically booked that room number yesterday? again it was met by rudeness and not wanting to help just “it’s the same room but on the floor above” well no it isn’t yes we now have single beds but we still having to walk up and down the corridors whi

Really disappointed Came to Istanbul for my 40th birthday to have a cosmetic operation Booked the junior suite as it came with a bath. And I was required to have a bath straight after surgery. Got to hotel, taken to my room which was a family room. Spoke to the bell boy who rung reception, for me the guy at reception told me that there was no suites They didn’t even explain to me before taking me to family room that there was no suite available until tomorrow. I explained the fact that I had to have a bath and asked to speak to manager. No manager on-site. Absolutely shambles Will not be booking again !!!!

First of all we reached. No one welcomed us we kept waiting at the reception for 10 mins Staff : are not friendly Room and bathroom : too small , not neat , no tissues and no shower robes , no small towels, no cups for the brushes , no toothbrush , no hair cap , no toothpaste , the water is dirty and too slow No security lock at the door Rooms are too close to each other with loud noises the whole day Elevator is not practical Windows are not well sealed , air gets in Staff doesn’t understand English and are not willing to

Considering the world was relaxing the pandemic restrictions I must say the facility looks and feels brand new and very much attentive. The staff and facility didn't short when it came to hygiene. It was very clean and comfortable. Absolutely loved the view of the sea and to be able to open our window in the morning and see the multiple vessels in the water was postcard perfect. it is very easy in location and easily accessible to everywhere. Rooms are comfortable and very nice..(we stayed in the corner suite on the 8th floor, (very much recommend) Thanks to restaurant manager Erol BUDAK and his staff. The resturant was always attended and duper clean. The food was amazing and exceptionally delicious. From now on when visiting 🇹🇷 Turkeyia 🇹🇷 Ottaperla will be out only stop.

The hotel reception/entrance and lobby were poor. The elevator and hallways poor. Room is average although I got the suite. Restaurant room service is awful, I requested fruit platter, the came 40 mins after, while I was already sleeping, to ask what exactly I need?!!! View is nice, shower and bath tub nice. nothing else. Poor amenities. I asked 12 times to change the room, twice everyday, day and night shift, they kept saying they forgot and gave my room to someone else. Don’t order sweets. People are nice and helpful

My family and I have stayed many times at this hotel, and we always book the junior suite. Very pleasant and comfortable rooms. Breakfast is nice, and the restaurant hosts are friendly, especially Mr. Mehmet. Ailem ve ben bu otelde birçok kez kaldık ve her zaman junior süiti ayırtıyoruz. Çok hoş ve konforlu odalar. Kahvaltı güzel ve restoran sahipleri güler yüzlü, özellikle Mehmet Bey.