Hilton Mall of Istanbul Reviews
Hilton Mall of Istanbul
İkitelli OSB, Süleyman Demirel Blv No: 7, Istanbul, TürkiyeView Hotel Details
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Hilton Mall of Istanbul Guest Reviews
4.3/5
Very Good
83 review
Verified reviewsLocation4.3
Amenities4.3
Service4.2
Cleanliness4.3
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All Reviews(83)
Positive reviews(73)
Reviews with photos/video(3)
Negative reviews(10)
METINER
Stayed in Jun 2022
Business travelers
10 review
Posted on Jun 15, 2022
Booked a completely different room and got a standard room instead. No refund, no apology nothing. I travel a lot and I often choose Hilton Hotels but this time I was disappointed.
Response from Property: Dear Valued Guest;We would like to thank you for your recent stay at Hilton Mall of Istanbul. We appreciate you taking the time to express valuable feedback regarding your visit, as it is instrumental in helping us identify the areas in which we can potentially improve. I am sorry to hear that we could not meet your expectation this time. Our main priority as Hilton family is to serve our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us will be taken into consideration to make sure that our guests receive excellent service at all times. Your feedback has been carefully reviewed and our Department Heads have been informed on these issues to improve the overall guest satisfaction. In order to provide superior service and hospitality for our guests under all circumstances, we will be taking your review into careful consideration. I would like to thank you once again for selecting our hotel in Istanbul and I hope to have the pleasure of welcoming you to Hilton Mall of Istanbul in the nearest future. Kind Regards, Ipek IzmirliFront Office Manager
Guest User
King Room
Stayed in Jun 2022
Solo travelers
42 review
Posted on Jun 19, 2022
Nice hotel
Response from Property: Dear Valued Guest;We would like to thank you for your recent stay at Hilton Mall of Istanbul. We appreciate you taking the time to express valuable feedback regarding your visit, as it is instrumental in helping us identify the areas in which we can potentially improve. I am sorry to hear that we could not meet your expectation this time. Our main priority as Hilton family is to serve our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us will be taken into consideration to make sure that our guests receive excellent service at all times. Your feedback has been carefully reviewed and our Department Heads have been informed on these issues to improve the overall guest satisfaction. In order to provide superior service and hospitality for our guests under all circumstances, we will be taking your review into careful consideration. I would like to thank you once again for selecting our hotel in Istanbul and I hope to have the pleasure of welcoming you to Hilton Mall of Istanbul in the nearest future. Kind Regards, Ipek IzmirliFront Office Manager
Abdullah zaid
King Room
Stayed in Oct 2021
Business travelers
5 review
Outstanding
Posted on Oct 8, 2021
Good hotel for good price
Response from Property: Dear Valued Guest;We would like to thank you for your recent stay at Hilton Mall of Istanbul. We do much appreciate, taking your time to express valuable feedback concerning your stay, as it is instrumental in helping us identify the areas in which we can potentially improve.Our main priority as Hilton family is to service our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us, will be taken into consideration to make sure that our guests receive excellent service at all times. We are genuinely pleased to receive your evaluation which reveals that you have been generally satisfied with our services and facilities. On behalf of the entire Hilton Mall of Istanbul team, We thank you for your positive feedback. It was our pleasure to have you stayed with us.We would like to thank you once again for selecting our hotel in Istanbul and I hope to have the pleasure of welcoming you to Hilton Mall of Istanbul in the nearest future. Kind Regards, IPEK IZMIRLI FRONT OFFICE MANAGER
Guest User
King Room
Stayed in Jan 2024
Business travelers
3 review
Outstanding
Posted on Jan 4, 2024
The room was nice, the service was great, and it was very comfortable!
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Guest User
Two Double Room
Stayed in Mar 2024
Family
2 review
Very Good
Posted on Mar 9, 2024
The location is excellent, close to the Mall of Istanbul, and the reception is good. A varied, abundant and elegant breakfast7
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Guest User
King Room
Stayed in Mar 2024
Friends
14 review
Outstanding
Posted on Apr 8, 2024
The room is bigger, the facilities are more complete, and the service is better
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Guest User
Deluxe Two Double Room
Stayed in Aug 2023
Family
2 review
Posted on Aug 20, 2023
Bad review! I have already paid the room rate in advance through Ctrip, but the hotel deducted the room rate from my credit card without permission, and did not recognize it.
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Anonymous User
King Room
Stayed in Jul 2023
Business travelers
5 review
Posted on Sep 29, 2023
The customer's negotiated price is actually cheaper than the regular price on Ctrip's official website
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Guest User
Two Double Room
Stayed in Jun 2023
Business travelers
2 review
Outstanding
Posted on Jun 10, 2023
Very nice place, the receptionist is also very nice, the room is also very nice, satisfied.
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Anonymous User
Deluxe Two Double Room
Stayed in Jan 2022
Business travelers
27 review
Posted on Feb 11, 2022
There was no way to drive in the snow, so I had to stay in this hotel. There is only a square and an office next to it. There is nothing else. If the square is closed, you can't buy anything. There are no small supermarkets within a few kilometers, and gas stations are hard to find. The entrance is to get on the high-speed, sandwiched in the road, the only convenient transportation hotel has a new subway at the entrance. At this price, it is recommended to take the subway to live in the city center. The room is hygienic, but there are no bright spots in the new decoration. The service is very general. It takes at least three calls to get a response.
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Response from Property: Dear Valued Guest;We would like to thank you for your recent stay at Hilton Mall of Istanbul. We appreciate you taking the time to express valuable feedback regarding your visit, as it is instrumental in helping us identify the areas in which we can potentially improve. I am sorry to hear that we could not meet your expectation this time. Our main priority as Hilton family is to serve our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us will be taken into consideration to make sure that our guests receive excellent service at all times. Your feedback has been carefully reviewed and our Department Heads have been informed on these issues to improve the overall guest satisfaction. In order to provide superior service and hospitality for our guests under all circumstances, we will be taking your review into careful consideration. I would like to thank you once again for selecting our hotel in Istanbul and I hope to have the pleasure of welcoming you to Hilton Mall of Istanbul in the nearest future. Kind Regards, Ipek IzmirliFront Office Manager
Guest User
King Room
Stayed in Aug 2022
Business travelers
7 review
Outstanding
Posted on Aug 15, 2022
Excellent location very clean room next to the mall everything nearby
Original TextTranslated by Google
Response from Property: Dear Valued Guest;We would like to thank you for your recent stay at Hilton Mall of Istanbul. We do much appreciate, taking your time to express valuable feedback concerning your stay, as it is instrumental in helping us identify the areas in which we can potentially improve.Our main priority as Hilton family is to service our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us, will be taken into consideration to make sure that our guests receive excellent service at all times. We are genuinely pleased to receive your evaluation which reveals that you have been generally satisfied with our services and facilities. On behalf of the entire Hilton Mall of Istanbul team, We thank you for your positive feedback. It was our pleasure to have you stayed with us.We would like to thank you once again for selecting our hotel in Istanbul and I hope to have the pleasure of welcoming you to Hilton Mall of Istanbul in the nearest future. Kind Regards, IPEK IZMIRLI FRONT OFFICE MANAGER
AlwaysRyta
One Bedroom King Suite
Stayed in Aug 2021
Couples
5 review
Amazing
Posted on Aug 23, 2021
I feel that the environment is average, that’s it, it doesn’t make me particularly impressed, but the price is not expensive, it’s a reasonable price.
Mainly because of the good location and close to my friend's house
Original TextTranslated by Google
Response from Property: Dear Valued Guest;We would like to thank you for your recent stay at Hilton Mall of Istanbul. We do much appreciate, taking your time to express valuable feedback concerning your stay, as it is instrumental in helping us identify the areas in which we can potentially improve.Our main priority as Hilton family is to service our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us, will be taken into consideration to make sure that our guests receive excellent service at all times. We are genuinely pleased to receive your evaluation which reveals that you have been generally satisfied with our services and facilities. On behalf of the entire Hilton Mall of Istanbul team, We thank you for your positive feedback. It was our pleasure to have you stayed with us.We would like to thank you once again for selecting our hotel in Istanbul and I hope to have the pleasure of welcoming you to Hilton Mall of Istanbul in the nearest future. Kind Regards, IPEK IZMIRLI FRONT OFFICE MANAGER
GloriaWu0905
King Room with Terrace
Stayed in Jul 2021
Couples
4 review
Posted on Jul 26, 2021
The front desk is small and slow. The main thing is that I stayed for 3 nights without cleaning, and the next night I called the front desk to explain that it was still not cleaned, and there was no call to the bellman when I left. I told the front desk when I checked out In fact, they just said perfunctorily that they would improve the service of house keeping, which is too bad
Original TextTranslated by Google
Response from Property: Dear Valued Guest;We would like to thank you for your recent stay at Hilton Mall of Istanbul. We appreciate you taking the time to express valuable feedback regarding your visit, as it is instrumental in helping us identify the areas in which we can potentially improve. I am sorry to hear that we could not meet your expectation this time. Our main priority as Hilton family is to serve our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us will be taken into consideration to make sure that our guests receive excellent service at all times. Your feedback has been carefully reviewed and our Department Heads have been informed on these issues to improve the overall guest satisfaction. In order to provide superior service and hospitality for our guests under all circumstances, we will be taking your review into careful consideration. I would like to thank you once again for selecting our hotel in Istanbul and I hope to have the pleasure of welcoming you to Hilton Mall of Istanbul in the nearest future. Kind Regards, Ipek IzmirliFront Office Manager
KHALED
Stayed in Dec 2023
Other
Posted on Dec 31, 2023
Staff atittude was not good overall for a 5 star hotel and had to change the room for maintenance issues.
Apeksha
Stayed in May 2023
Business travelers
Posted on May 26, 2023
It was okay, however not at all worth the money. Especially the inroom dining costs are way expensive. breakfast options are not great.
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