Merlin Hotel Istanbul

Devamlı kaldığım bir yerdi,bu sefer ciddi mağduriyetler yaşadım elektrik kesintileri,kırık yatak ilgisiz personel vb durumlarla karşılaştım bu son deneyimim oldu

It was a nice stay in this hotel for one week.

I have just returned from Istanbul where I went for health reasons. Having initially been allocated to a very low quality hotel eventually I got moved by the clinic to Merlin Hotel and I couldn't be happier! From the moment we walked through the lobby there was smiles from the staff present, always very attentious considering I had been through a surgery. While the person in charge was checking other guests in, his colleague made sure me and my mother who was accompanying me had a drink and were comfortable. The check-in was quite speedy and we were directed to our room, where a member of staff brought the bags and showed us how to work the AC and also gave us the Wi-Fi password. The room itself was very clean, comfortable and quite big too! Throughout my stay the standard remained, with the lady who cleaned the room always giving us a smile whenever we walked past her on the corridors. On the day of check-out, they kindly kept our bags stored while we went out to get some last minute souvenirs too. I can highly recommend this hotel and will definitely be staying here again on future visits to Istanbul. Thank you to Dōqukan, Samet and Nazira to making us feel home and welcome.

Very clean hotel. All of the staff were friendly. This was booked with friends for a football trip. Close to plenty of shops and a short walk to the marina. Good variety of food for breakfast. All in all the hotel was perfect for my needs and very good value

They canceled reservation 2 hourse before check in time! We have already been on our way. After 10 hours of trip we had to find another hotel. They said that system of reservation made a mistake, another people already occupied the room. Avoid this hotel! Very unprofessional.

Nice hotel. Very good location. The rooms were clean and the staff very welcoming. The manager was very friendly. Despite the fact there was road works around it didn’t bother. Hotel nicely surrounded you can walk walking around especially at night where it’s quite alive.

I need to say clearly that the stars of hotels in Istanbul are different from other cities in the world, and in my opinion, you should subtract one star from its star by default and then judge it. In short, I must say that this hotel is a 3-star hotel, not a 4-star hotel! I stayed in this hotel for 4 nights and 5 days with my family of 4 people. Based on this, the pros and cons of this hotel in my opinion are as follows: Positive points: The staff is very respectful and friendly, the lobby and the general area of the hotel are clean and tidy. It has very good access to local markets and two shopping malls and also less than 6 minutes to Marmaray Metro. The room and environment of the hotel is very relaxing and without disturbing noise. Negative points: 4 beds were registered for us in the hotel voucher, but one of the beds was a couch. The deluxe family room that was delivered to us was not clean, the wooden parquet floor was so dirty that it was impossible to do without slippers. The room service was only for 3 people when we complained and they corrected it. The hotel staff were upset that we complained about the cleanliness there! The bathroom and toilet were very cold and the heating equipment was inactive during our stay. Every night, it was the shift of one of the staff for the reception department, and our complaints and criticisms were not transferred to the next person, and in the first days we had to complain about the cleaning of the room every time, but we got tired and gave up on the third day. The breakfast menu is very concise and useful. In the pictures of the hotel, only the facade of the building is shown, but in front of the hotel there is an empty lot and a building under construction, which leaves no attraction for viewing the outside. Bakirkoy area was an interesting neighborhood, but I will never return to this hotel.