Galata Hotel & Suites

Galata Hotel & Suites Google review summary 4.3 142 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Reviews Search reviews Oliver Oliver 1/5 just now on Google VERY RUDE MANAGER, SCUMS, TOOK MONEY, BUT DID NOT GIVE THE ROOM. I booked this hotel for 2 nights (21-22July) one day in advance with Agoda. My credit card was charged for full amount of booking immediately. I arrived to hotel 2 hours before ch-in, clerk on Reception pointed, that air-conditioning is not working in the room, he can give me the room if that is ok for me. It is ok, as I don't use airconditioning anyway. (there were 2 more persons on reception who have heard our conversation) He asked me to wait for 2 hours and come at 2pm, according to their ch-in policy, as they are cleaning the room currently. Ok, I agreed to wait. When I came to the hotel after 2 hours, some old aggressive man told me, that he does not have room for me. I asked about his name and position in hotel, but he ignored my questions. (later on clerk told it was hotel manager Fahriy) He demand to cancel booking from my side, I refused, as this was non-refundable booking and there is no fault from my side. I requested hotel to cancell my booking from their side, as current situation is not my fault, but hotel's problem. They refused. I asked reception to refund money for booking, they refused too and threw my luggage away from hotel. I was shocked by hotel's management attitude, severe rudness, they've stolen my money and put me on the street. After all I contacted Agoda and waiting for the decision. PLEASE, KEEP AWAY FROM THIS HOTEL IF YOU DON'T WANT TO GET NOTHING, BUT RUDENESS AND DISRESPECT FOR YOUR OWN MONEY.

We stayed in this hotel for over a week, the room is kinda small but its clean and practical. The location of this hotel is absolutely wonderful, its right next to a metro station exit, 3 min walk from Galata Tower, and you can use the metro station to exit at the end of istiklal street. The staff are extremely friendly and helpful, and sincerely accept any given feedback and take action to improve immediately. The view from the rooftop is great as well but there’s no internet connection there.

Our rooms at this hotel were fine, though nothing exceptional. Both were fairly small for a couple to stay in, especially the corner room which did not leave much room even for our bags. Other than the size of the room, the beds were very comfortable, the rooms were clean, and the internet was strong. The building was undergoing some construction when we were there, which meant that there were construction materials around. The location of the building was right next to the Sishane metro station which made it easy to get to other places in Istanbul, but the area surrounding the hotel itself was a bit run-down compared to the rest of Galata.