Laos Otel

Very comfortable and peaceful environment . Excellent services.

When I came at the hotel it was really bad smell there, no lift, I had a big luggage with me. The room was dirty, there was no cleaning there. The innkeeper said that it’s dangerous place for woman to go in the street in the evening next to the hotel. I usually travel alone so I was a bit shocked. in the night I saw the big insect in my room on the table. The picture attached below. it was really bad smell of cigarettes in the room, so I couldn’t sleep well. I was scared that insects will be in my bag. I don't smoke cigarettes, so the smell was really bad for me. The next day I wrote the innkeeper that I have insects in my room and I would like to change the hotel, so I would like to get back my money for the nights I will not stay in the hotel. The innkeeper insulted me, he said very bad words about me in turkish and he said we will not give me money back because he holded the room for me and he will loose money. There was no guests in the hotel except me. Than there came a women who speaks Russian, she said me to show her the room and the insect, I showed and she said that I brought that insect with me in my bag. She also insulted me in Russian very bad. After this, I took my luggage and went to the reception to give back the keys and to go to another hotel. I met the innkeeper down at the reception, and he said to me that ok, he will give me money back for the 3 nights, but I should cancel my reservation myself. I did like he said. He said he will call to Booking on Monday (it was Friday) and he will ask them to transfer my money back. But on Monday he texted me a message that he will not return me the money because I called the Booking and said them about insects. He lied to me and I lost 300 euro for one bad night in this hotel. So I would like to prevent people who is planning to stay at this hotel that they can be scammed. One day after I talked with the receptionist in my new hotel and he said that in Istanbul there are a lot of scammers like Laos Otel.

It is not a hotel, no reception, dirty rooms, dirty everything, very small room, no elevator, staff wearing underwear only