To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.2
Cleanliness4.3
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All reviews(105)
Positive reviews(5)
Reviews with photos/video(2)
Negative reviews(1)
Guest User
King Room
Stayed in Nov 2024
Couples
4 review
3.2/5
Posted on Dec 29, 2024
Extremely disappointed to find fireplace in room wasn’t even in working order / connected up which was a main reason for booking this overpriced hotel. We were told someone would fix it which of course didn’t happen and wasn’t acknowledged our whole stay. The heater remote was also broken so only had one temp flat out fan. So couldn’t have that on either. The room pictures are absolutely not that you actually get. Incredible false advertising to say the least. All in all look elsewhere. So many other great places in the area where they care for their guests.
Guest User
Loft With Multiple Beds
Stayed in Jul 2024
Family
20 review
5.0/5
Outstanding
Posted on Aug 29, 2024
The town of Jackson is a place worth visiting. There are many hotels in the town. This hotel is suitable for families with many families.
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Guest User
2 Queen Beds Room
Stayed in Jun 2024
Family
6 review
3.7/5
Posted on Jul 17, 2024
The style of the room is very American. The breakfast is very good and made to order. There are too many to finish. One room has the heating turned on and it is so hot at night without air conditioning. There is no front desk for consultation at night. There is hot water and coffee at the front desk, which is completely self-service. Burn it yourself
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Guest User
Original Queen with Loft
Stayed in Apr 2024
Family
25 review
3.7/5
Posted on May 31, 2024
The room is clean but the facilities are old. Due to bad weather, our flight was canceled and we checked into the hotel one day late. I understand their check-out policy, but the communication process with the hotel is painful. There is often no one at the front desk, and emails are not answered for a long time.
The location of the hotel is very good and the breakfast is delicious.
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Guest User
Standard Queen Room
Stayed in Jun 2023
Family
4 review
5.0/5
Outstanding
Posted on Jul 11, 2023
The hotel room is large and comfortable, the lobby is gorgeous and the breakfast is also delicious, it is recommended to stay
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Natiebaikaishui
Alpine House Suite
Stayed in Jun 2023
Family
23 review
1.0/5
Posted on Jul 23, 2023
There were rats and cockroaches in the room, the toilet was broken, there was no waiter at the front desk, and it took more than half an hour to make breakfast. The air conditioner in the room was still broken. It's not even as good as a 5,000 RMB express hotel. Don't stay at this hotel, it's garbage. The good reviews are all lies. It cost 15,000 RMB for three nights. I called Ctrip the next day to complain and asked for a refund for two nights. Ctrip asked me to check out first and then negotiate a solution, but it has not been resolved until now.