Top rated hotels in Jacksonville

Homewood Suites Jacksonville Deerwood Park
4.3/541 Reviews
My wife and I celebrated our 40th anniversary in April. We wanted to be located near good food, shopping and highway access. We were pleased with the cleanliness and room accomodations. What pleased me and my wife was the 5 Star service we received from the Homewood Suites Hotel staff. We were greeted with a friendly smile. We are Hilton Honors guest and travel through out the United States, staying at various Hilton properties. This was our most pleasant stay. The team of Cheryl Horne,Ussette,Amy,Ms Kim and Murak made us feel at home. It is so hard to experience good customer service but this was 5 star service. I believe that this team should receive some type of positive recognition. GREAT JOB! You made our 40th anniversary so nice. Thank you, Don Samuels
Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr.
4/562 Reviews
With a Hilton name attached I would expect a bit more attention to the upkeep of the rooms. Bathroom fixtures such as tub/shower faucet, drains etc could all be replaced. Breakfast was nice with many options and plenty of seating. My stay was fine on the first floor which I wanted to try since I am always a ”high floor” requester. With all the negative reviews about noise I was a bit hesitant but really didn't have much of an issue with noise from above. Slamming hallway doors were more of a nuisence. As well as carpet cleaners knocking on the door with the do not disturb sign out wanted to clean the carpets. Then the next day having to be out of the room so they could clean the carpets and use my bathtub for hot water since they couldn't find any. Inconvenience for sure!

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