Quality Inn Orange Park Jacksonville

Could be way better

Lack of preventative maintenance.

Ursula, Nia and Kathy were very nice and polite. I stayed here back in the summer for 5 weeks. It was nicer this time to be in a newly renovated room. I came on New Year's Eve and there was a couple of African American guys trying to bust into several of the hotel doors, that was very scary. Need to have security to walk around the place at night or put another type of locks on the doors.

At the last minute, we needed a room close to our family. Check-in was smooth and effortless, and we decided here. Our room cozy the heater didn't work. Only real complaints were that someone knocked on our door several times. No fault of the hotel though.

Looked like room had been redone. Paint, carpet, bathroom all were good. Smell of cigarette in room no good.

What a disaster. Cockroaches. Homeless population, sketchy behavior. The place is a dump. Staff is lovely too bad they work for such a dump. I left right after checking in because it was so bad but they would not refund my money. I guess they need all the money they can con from people.

Upon entrance, I couldn’t have asked for a better Manager at the desk. I booked 10 day stay. Initially my room was on second floor in the back. I explained to him, I’m traveling alone, I’m not familiar with the area although Jacksonville FL, has a reputation for high criminal activity. I said I would like a room up front, ground floor within eye view of his lobby. He was very understanding, accommodated my request perfectly. However, within 2 days, direct tv eliminated a couple of my favorite channels, leaving me with much of Jacksonville news. The next thing was, there was lots of work going on in the lobby and the outside parking lot, making a lot of noise and a struggle maneuvering my car around. Then the Florida palmettos (huge roaches 2) freaked me out, they were huge and fast as lightening. I was able to kill them. Then later in my stay, I saw a tiny spider mite moving on the pillow, ok not too bad, grabbed a tissue and when I went to kill and grab it, there was probably 50 of the little bugs all in a group…. Again freaked me out. And again all these things were uncontrollable, along with the extra loud guests hanging outside my door. I never complained because it was nothing that nice manger could control. But it does change my thoughts where I stay as I’ve never experienced these issues before. I travel periodically, but with shorter stays I’ve in more reputable hotels.

The front desk people are super nice the room was okay wasn’t too bad. Only problem was the shower hot water didn’t get hotter enough.