Extended Stay America Suites - Jacksonville - Lenoir Avenue East Reviews

Not bad for the price.

The room is old and musty; the service is very poor and there is almost no room cleaning service; the front desk is also very inefficient and often no one can be found! Breakfast is almost a gimmick and decoration, and often even a coffee cannot be guaranteed! This hotel has no advantages other than the price and location.

Booked room for double bed and got room for a queen. Immediately called and said they will not into it. Never got a call in 10 minutes which front desk Amy was very rude and have no care. Tried to make it seem I was in the room for hours then started assisted other people instead of me when I advised I had an Uber outside waiting. Like hotel but horrible experience

Overall good place to stay but the property is extremely dated. The kitchenware they gave was old and kinda falling apart. The microwave was peeling on the inside, that’s how old it is. When we got there, there was no blanket on the bed so had to go ask for one. Was missing chairs for the dining table. Other than that, things were generally clean and the location is convenient. Love the front desk staff though! They were friendly and helpful.

Charged a $100 deposit to my credit card. Im to get that back on check out. Makes no sense. Are they going to make me wait until they check out the room for damages? I think not so whats the point?

Safe environment. Exemplary check in: Amari. Clean room with excellent heating and plenty of hot water. Bed slept wonderful. Very handy kitchen. Only one chair to eat in.

Door locks do not work on most outside doors. Issue with my pet. Rm door lock difficult. Smell bad.

Older hotel room smelled musty when we first came in, thermostat on a/c wasn't calibrated correctly had to put down to 64 to get room cool.

The staff was great, very accommodating, friendly and punctual. The room however was old, out of date and somewhat dirty. The bed was clean and without bugs.

My first room 223 had a terrible moldy smell, I had to mop the floor with a towel it was so filthy. Floor has not been mopped in quite some time. Shower converter lever was broken so I could not take a shower. They switched me to room 232 which was better but still not clean. The “grab and go breakfast” consisted of some oatmeal packets and coffee. Definitely not coming back.

Stay was good, needs a little of remodeling.Bathrooms are extremely small.the kitchen was in poor condition. Some areas had odd smells through out the hotel. other than that it was good.

We saw a cockcroach in the restroom of the room and anothet one in the elevator. The room had cigarette smell and damp. There are a lot of construction workers stay at this place. It is nor suitable for leisure stays.

1. They advertise Free Breakfast - do not be fooled - it’s only coffee. 2. The building cleanliness was poor. 3. SOME of the staff were not so great. 4. The sheets seemed cleaned but the rest of the room wasn’t that great. 5. The door key device wouldn’t work right.

Property was clean and staff were friendly. Yo9u have to request the wares you require for the kitchens, and there is nothing provided or available on site for cleaning dishes or for laundry, so you have to BYO- but it is an affordable and accessible property with several restaurants within walking distance.