Hotels Near छत्रपति शिवाजी महाराज पुतला जालना in Jalna

Below are the detail points which we observed during our stay with the hotel. 1. We booked 2 deluxe rooms for our stay for 25th to 26th Dec, 2021 which was already prepaid via Goibibo,com. We were running late in our schedule and continuously updated the hotel via phone regarding our late check in to the hotel. We eventually checked in at approx. 23:00 hrs. on 25th Dec 2021. There to our surprise the receptionist told us that we don't have any deluxe rooms available and we can provide you rooms with 4 beds instead. This change was not informed to us by any means and was told during our check in time. We realized that there was a marriage function on the same day in the hotel and we firmly believe that our rooms were given to guests who were attending the wedding. Unfortunately we had to agree as there were no other hotels available due to festive/holiday time. 2. Post check in we at least assumed that the rooms will be good but to our expectations the rooms floor was not swept and cleaned properly. The floor was dusty and not moped properly. This was completely unacceptable considering the pandemic which the whole world is facing and the hotel did put our health and life at risk. We had to continuously chase the housekeeping and reception to get it clean. Also the amenities mentioned while booking was not present like instant coffee/tea, Kettle, bathroom towel and toiletries. Again we had to chase reception for getting it and we were fortunate enough to get it by 1.30 Hrs. We continuously asked reception to get it fast as me and my father wanted to take our medicines. I would really like to thank the reception and housekeeping for their quick service (almost after 1.30 / 2 hrs) as they took out their precious time from their busy schedule serving wedding guests. 3. Also, I would like to bring to your notice that we didn't receive any drinking water post checkin and had to chase for that too. Again chase started to get the water and reception sent us 2 bottles in each room. We were surprised to see that the seal of the bottle was open and stunned to see that the water provided was normal bore water. I really doubt the quality of water which might have cost me and my family's health. I questioned the receptionist about the water and they said we don't provide packaged drinking water but we get barrels of water and provide water from them. I am sure he was lying on this part as no vendor provides bore water under the banner of packaged drinking water. I have to convince him by bringing a sealed pack of packaged drinking water from my car which we were carrying with us. I made him taste the water from his provided water bottle with ours. The housekeeping person tasted the water and realized that there is a substantial difference in the taste of water. Finally he agreed to provide us with the sealed package of drinking water bottles. I am surprised that a hotel can not even bear the cost of a packaged drinking water bottle which is hardly Rs. 7-1

I am writing to express my sincere appreciation for the outstanding service provided during my recent stay at your hotel. I had a truly exceptional experience, and I wanted to take a moment to thank you and your team for going above and beyond to make my stay memorable. From the moment I checked in, I was greeted warmly by your friendly and professional staff. The check-in process was seamless, and I was promptly escorted to my room, where everything was impeccably clean and well-prepared. The attention to detail and the care taken to ensure a comfortable and welcoming environment were evident throughout my stay. The amenities offered by your hotel were exceptional, and I thoroughly enjoyed the well-equipped fitness center, the relaxing spa, and the delicious dining options. The staff at the restaurant were attentive and made sure that every meal was a delightful experience. The level of service provided by your team was truly outstanding. Every staff member I encountered was courteous, helpful, and eager to assist with any request. It is evident that your team takes great pride in their work, and it shows in the overall guest experience. I would also like to commend your staff for their knowledge of the local area and their recommendations for places to visit and activities to enjoy. Thanks to their guidance, I was able to explore and make the most of my time. Overall, my stay at your hotel exceeded my expectations, and I will surely recommend it to my friends, family, and colleagues. Your dedication to providing excellent service has left a lasting impression on me, and I look forward to returning for another stay in the future. Once again, thank you for making my stay truly special. Please extend my gratitude to your entire team for their hard work and commitment to ensuring a memorable experience for your guests.