Occidental Jandía Royal Level - Adults Only

Amazing week stay at the Royal Level. Staff were amazing, food was excellent and the deluxe room was worth every penny.

Our latest visit to the RL & it continues to get better & better. Dedicated check-in at the Royal Level concierge was easy, quick, professional & welcoming. I cannot give the gentleman's name but he was from Morocco & he looked after us & made us feel very special indeed. Over & above. We'd requested an earlier check in & our SV suite was ready. All our requests were met in full. The suites have been refurbished in a modern style since our last visit & a good standard. I did prefer the previous most sumptuous style but everything was cleaned daily & replenished to a perfect standard & provided everything we could wish for. The mini bar service each evening was a treat. The lovely Atlantico restaurant has been extended to provide a more open terrace at the back which is a big plus. Food has always been good here but is now exceptional. Please keep all those lamb chops & clams coming, they were both out of this world, as was the goat. Wines still excellent. Service perfect, caring, friendly, hard working. You are remembered & greeted like an old friend. Bar service by the pool from the legend that is Nikola is just amazing. The star of barmen! Then of course there is the Green Bar. Better than ever, the service excels itself. I will say as I did last time, there should be a better separation between this & the rest of the hotel in terms of access as it should not be for the highly professional bar waiters to police this although when non-RL guest do make their way in, the wonderful Green Bar staff deal with it with perfect aplomb & style. We do little when we come here, we are here to relax & the RL bar area is the perfect place for that. Always plenty of loungers, towels, etc. The only fly in the ointment is the appalling Wifi which remained almost unusable for the entire 2 weeks we were there. It is a known problem over an extended period & the wonderful staff can do nothing to help, as it is in the hands of some IT company apparantly. This being the case, perhaps some warning should be given to guests beforehand, particularly those from the UK where due to BREXIT(!!) many phone plans appy roaming charges outside the UK. In a facility like te RL this really should not be an issue. But I stress this is not the faut of the staff at the hotel & I feel sorry for them having to field the complaints & queries. But apart from that, an absolutely blissful holiday as always here & we are anticipating our next visit at Xmas as eagerly as ever. Thank you for all making our holiday just pefect.

Had 6 nights AI in the Royal Level of this Hotel. The Food and Drinks were very good along with the Service. We would definitely be returning

Excellent overall hotel .staff so helpful. We were very happy with all aspects of the hotel except for the Wi-Fi which wasn’t the best. Would definitely go back

Had a really nice relaxing time here. Very good service in the Atlantico restaurant and bar, where Niko makes an excellent mojito. On the subject of cocktails, some very good ones to be had in the Green Bar too. Mehdi and Marianna in RL guest services are both welcoming and very professional. Every query is addressed with a genuine smile; thank you! Didn’t use the spa or many of the other facilities as was wholly content just to spend time quietly chilling. Would be happy to visit again when the opportunity arises.

Pleasant experience will be back. Really enjoyed my stay. Although my previous stay was a better holiday.

Absolutely fantastic hotel but it is on a very steep hill so could cause problems for people with mobility difficulties. Personally I would recommend paying for private transfers, it’s over an hour direct from the airport and travel company coaches tend to stop at as many hotels en-route as they can. We have stayed there 13 times now and we love it because it provides everything we want from a holiday. Needless to say we are all different, so may not suit if you want English TV, (so no Corrie or Love Island) or a reliable WiFi connection for emails or Faceache. But what the hell, you’re on holiday from all that!