Occidental Jandia Royal Level - Adults Only

El hotel está bien situado, frente a la playa de Jandía, unas instalaciones buenas y modernas, que incluyen el uso de las instalaciones del Jandía Playa y el Spa. Las habitaciones bien amuebladas, con unas camas muy grandes y cómodas, buen mantenimiento y las habitaciones siempre limpias, con un servicio por las tardes de acomodo o areglo de la habitación, que dejan la cama hecha y cambian las toallas que se hayan usado, y dejan el detalle de unos bombones. Los restaurantes Royal Level, tanto el Atlántico como el Patio Canario (restaurante temático a la carta) con una comida de muy buena calidad, con el extra de un cortador de jamón los domingos, es un verdadero placer, y siempre tienes la opción si quieres mayor variedad de comidas de pasar al restaurante general del hotel (Restaurante Corralejo). Los bares, tanto el Atlántico como el Bar Verde muy bien, mucha variedad de bebidas y cocktelería, con bebidas de primerísima calidad.. La recepción Royal Level una atención excelente y personalizada, Marianna, la Guest Experience Manager siempre atenta a cualquier necesidad muy profesional y haciendo todo lo posible para mejorar la estancia. En cualquier caso lo mejor sin ninguna duda del hotel es su personal, desde recepción, camareros, cocineros, camareras de piso, animación, etc. son todos unos auténticos profesionales, a destacar aunque son muchos más Marianna en recepción, José el gallego en el bar atlántico, un autentico crack de la cocktelería y muy buenas recomendaciones, María y Marta en el Patio Canario, siempre con una sonrisa, amables t pendientes de cualquier cosa que pueda necesitar, Jonathan en el Bar Verde, Sonia en el restaurante Atlántico, Raúl del equipo de animación, el cortador de jamón los domingos, y un largo etcétera.

Reception in the royal level area was warm and friendly! We then went to our room and were shocked at how old-fashioned it was! 80s style! You have to crawl into the shower tray (I'm attaching pictures). The room has a nice outdoor terrace by the upper pool, but the Pajara bar is never open there, which means you have to get dressed and get something from the lobby for every drink, annoying! Room cards only seem to work in all areas every 10 times. Unfortunately, vegetarian dishes are only available on request. With a few exceptions, the staff are not the friendliest. But that's understandable, at some bars there is only one person standing and they basically have to rotate. The restaurant in the royal level area deserves praise, the food is good, the staff are friendly and very inviting! The cocktail bar is also great and definitely recommended, which could be made a bit nicer, but that's in the eye of the beholder. The two bartenders are completely dedicated to their job, great! Unfortunately, restful sleep is out of the question here. If the suitcases or the staff's trolleys are rattling back and forth across the tiled floor in front of your room at 5 a.m., that's it! A ***** of carpet could significantly improve guests' sleep here! The minibar is refilled once on arrival, nothing special, so I don't understand why they don't do justice to the Royal Level here and just refill it every day! The hotel is clean, but it could do with a bit of modernization, it's 2024!! I would not recommend the hotel, especially the Royal Level area, it's just not worth the money!

Very poor services. Much lack of personnel. The rooms are very dusty, in the dining room there are many dirty tables, and you wait to get a clean one. At reception staff, not very friendly. Upon arrival at the hotel, they leave you a map, and you find your way to your room, without having a clue, everything dark and loaded with suitcases...