Holiday Inn & Suites Jefferson City Reviews

Would not stay here again. Our key cards never worked when returning to the room. Had to get them reset every time we returned to the hotel. The staff seemed used to this happening and never once apologized. The desk staff was pleasant except for the one guy we kept getting. His hair covered his eyes, he spoke too fast and too soft to hear. Then he got annoyed if we needed something repeated. Only one luggage trolley in the whole hotel. Ice only on floors 1 and 2. We were on 4. Only 2 bath towels and 1 washcloth in a very worn out bathroom. Bed was so close to the outside wall that one had to walk sideways to get on the bed. HVAC unit under window was so close to the bed my feet touched it every time I got out of bed. 3 of 4 lights did not work over the nightstands.

The hotel is still new so there were no issues with cleanliness and everything in our room functioned as it should. But unfortunately the service was terrible. We were made to wait almost 2 hours past check in time to get our room bc it wasn’t clean. We were initially told it would be “10 minutes” then told by the employee at the front desk “it could be less than 10 minutes or more than 40. I have no idea.” It was definitely more than 40 minutes. We also asked for an extra blanket. We were given the rattiest blanket, it was literally falling apart. Breakfast options are advertised. When I asked about breakfast times, I was told they may have a few breakfast sandwiches behind the counter they could sell us. Yeah, no thanks.

Nice hotel. Bathroom could have been a bit cleaner but rest of the room was fine. If you opt for the breakfast kids do not eat free at the buffet… we found out too late.

Check in was smooth. Room was spacious and clean but remote did not work for TV. We Planned to get a drink And watch Basketball game in bar and grill but it was closed, so we decided to go to hot tub which was not working. All in all a very disappointing experience!

The adjoining restaurant, food and services were good.

Very nice, but we were bumped out of the king suite we had reserved and paid for. We were given a handicap accessible double bed suite instead with no offer of any discount or apology.

Hallway had dirty plastic gloves in them with food crumbs in hallway and furniture is old looking

I loved the room very comfortable, wish disabled spots were closer to the door, but everyone was extremely nice, would definitely stay again

The entire staff were top notch and a pleasure to do business with. They all were very courteous and above and beyond to accommodate our eye every need.

Nice restaurant inside. Easy in and out.

Dining options are below average. Dispensers in showers were awkward. The bath soap dispenser in 402 shower didn't work. Couldn't shut the blinds, Other than, that the property is excellent.

This property advertised a bar and restaurant and upon arrival it was closed. The staff informed me that this part of the hotel opened and closed at will.

The hotel was great. It was in a great location, clean and the staff was friendly. Will definitely be staying again if we're ever in Jefferson City!

It was very beautiful and had Dove branded everything. Actually had conditioner and body wash and lotion. But the hot tub was down. The pool was bearly open. Breakfast wasn’t included like it read on the website that needed to be paid separately (mins you two cups of normal small orange juice was $6). More of an upset experience. The first night we showed the outstanding customer service from one employee was all I can brag for.