Subject: Disappointing Experience with Lifeguard Services at Inbal Hotel Dear Facility Manager, I am writing to express my dissatisfaction with the lifeguard services provided at Inbal Hotel. As a frequent visitor, I have always appreciated the sense of safety and professionalism that your team has maintained. However, my last visit on March 2024, was concerning and fell short of the standards I have come to expect. On this day, I observed the lifeguard on duty displaying a lack of attention and vigilance. There were multiple instances where the lifeguard was distracted by their phone, which is unacceptable given the critical nature of their role. Additionally, the response time during a minor incident was slower than expected, raising questions about preparedness and training. I understand that everyone can have an off day, but the role of a lifeguard is too important to be taken lightly. I hope this feedback is taken constructively, and appropriate measures are implemented to ensure that the lifeguard staff at Inbal Hotel remains alert and ready to act at all times. Thank you for your attention to this matter. I look forward to seeing improvements and continuing to enjoy my time at Inbal Hotel. Sincerely,