Guest User
February 29, 2024
I'll start by saying my husband and I are VERY low maintenance. We've traveled around the world; we have reasonable standards, and (I think) this is the first review I'm leaving on TripAdvisor - we are generally quite satisfied with the hotels where we stay. The Harmony has only one positive - it's a good location. The hotel itself is dirty and run down. AC barely works. The elevator constantly smelled like cigarette smoke. The customer service is awful. Do NOT pay for the breakfast - it's yucky. But the worst thing was the noise. Our room (105) faced a restaurant/bar/club that played LOUD music until nearly midnight each night. And the next morning, we were woken before 8:00 with noisy construction. We asked to speak to the manager after the first night, and EVERY night after that. We called; emailed; waited at the front desk. She was never available. We checked out on Friday morning, and were told she couldn't be available until Sunday and would contact us then. Well...it's now Monday, we've left the country, and we are still waiting for her to reach out. Next time, we will try the Herbert Samuel hotel up the road. Looks much more beautiful/well kept, location is just as good, and the concierge when we walked by was lovely and attentive. Do NOT recommend the Harmony hotel. Beware before you make your reservation.