Jiangmen Opus Hotel Reviews
Jiangmen Opus Hotel
No.228 Donghai Road, Jiangmen, ChinaView Hotel Details
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Jiangmen Opus Hotel Guest Reviews
4.6/5
Great
1189 Reviews
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(1189)
Positive reviews(1159)
Reviews with photos/video(335)
Friendly front desk staff(222)
Classy environment(128)
Well designed(60)
Well decorated(58)
Easy to get around(54)
Convenient parking(44)
Loved the view(28)
Perfect for business trips(18)
Negative reviews(30)
Guest User
Multi-level Deluxe Twin Room
Stayed in Apr 2024
Family
2 Reviews
Posted on Apr 30, 2024
Check-In Service was subpar with one person at the reception while there were about 20pax waiting to be checked in. Otherwise a good hotel.
Response from Property: Dear：E268185 We thank you for rating our accommodation, and hope to hear your views on the areas we can improve to meet the expectations of you and future guests. Welcome to make any suggestions or suggestions, We look forward to welcoming you back again! Best wishes！
Guest User
Multi-level Deluxe Twin Room
Stayed in Apr 2024
Family
1 Reviews
Posted on Apr 7, 2024
We stayed in a loft room. The breakfast in the hotel was good and the space in the room was sufficient.
Response from Property: Dear guest,Thanks so much for such a glowing review. We truly appreciate your business and you taking the time to share your comments. We hope to see you back with us again soon.Best regards!
Guest User
Duplex Family Friendly Room
Stayed in Dec 2023
Family
2 Reviews
Outstanding
Posted on Dec 4, 2023
convenient hotel, family loves it a lot and we would choose this hotel again!
Yaz Ijaz
Deluxe Double Room
Stayed in May 2023
Friends
5 Reviews
Outstanding
Posted on May 4, 2023
What a pleasant stay at this lovely Hotel. Service was excellent and we were well looked after by the staff especially 小霍 who was polite , welcoming and a great representative of the Hotel. I recommend this hotel to all. It is very clean, rooms are of quality and location is perfect. A quiet area from which you can get anywhere in the City comfortably in a taxi. Mcdonalds and various cool coffee shops walking distance of the hotel. 10/10
Response from Property: Thank you for your stay and sharing your experience with us！With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at our Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Jiangmen!
LPFB
Deluxe Double Room
Stayed in Mar 2023
Friends
3 Reviews
Very Good
Posted on Apr 1, 2023
Location and environment is good, the hotel is neat and tidy.
Response from Property: Dear guest,Thanks so much for such a glowing review. We truly appreciate your business and you taking the time to share your comments. We hope to see you back with us again soon.Best regards!
Andy
Executive Room (Double bed)
Stayed in Jun 2023
Business travelers
1 Reviews
Very Good
Posted on Jun 19, 2023
I like the room very much.
Response from Property: hank you for your stay and sharing your experience with us！With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at our Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Jiangmen!
Guest User
Multi-level Deluxe Queen Room
Stayed in Jun 2023
Solo travelers
8 Reviews
Outstanding
Posted on Jun 15, 2023
yyds1
cissy15600
Multi-level Deluxe Twin Room
Stayed in Jan 2024
Family
18 Reviews
Posted on Jan 27, 2024
I asked for a non-smoking room, but was assigned a room that smelled of smoke. The windows on the second floor were fake, so I couldn't open them for ventilation. The smell of smoke accumulated on the second floor. I was really speechless (a patient with pharyngitis reported a huge sore throat).
Then I turned on the heating air conditioner. Because the air outlet on the roof of the second floor, the heater ran upwards, so the second floor was not very hot, but the first floor was very cold.
Parking in the underground garage is very convenient, but the charging pile is outside the left-hand door of the elevator (there is a QR code on the machine, it is public, don’t be mistaken), but there is only one charging pile in the whole row (green light), which is good and the others are good. bad
Breakfast is not as rich as in the picture but not bad
Average hygiene
Although the room looks big, there isn't much space to store luggage on the first floor.
Then the stairs are quite steep, making it inconvenient to go to the bathroom at night.
Overall, around 300, the price/performance ratio is pretty good. The key is whether you can ignore some of the details mentioned above.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing to stay at Jiangmen Opus Hotel and sharing your stay experience. I'm sorry that I couldn't provide you with the best experience during your stay. On behalf of the hotel, I would like to sincerely apologize to you for the unpleasantness! Regarding the room hygiene issues, we attach great importance to them and have conveyed them to the housekeeping department. In addition, the hotel has also actively dealt with the heating and car and tram charging pile issues you mentioned. Thank you again for your comments and suggestions. We believe that it is because of guests like you who can treat us with sincerity, tell us where we need to improve, and help us grow, so that we can stand out from the competition! The hotel will definitely be improved! Looking forward to your next experience!
Guest User
Multi-level Deluxe Twin Room
Stayed in Feb 2024
Family
1 Reviews
Posted on Feb 18, 2024
The room is quite cost-effective and the service is okay. It's just that the hygiene is so bad. There are hairs and nails on the bedside of the room. There are spider webs in the corners of the bathroom door. The wash basin is also very dirty. It really needs improvement. It looks disgusting.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your evaluation and suggestions about our hotel. We are deeply sorry that we could not meet your expectations. Your valuable feedback is the driving force for us to keep moving forward, and it also allows us to reflect more deeply on our shortcomings. The hotel is committed to providing each guest with a warm, thoughtful and meticulous service experience. Your feedback: poor hygiene, hair and nails on the bedside of the room, spider webs in the corners of the toilet door, etc. The hotel management team is currently actively verifying, such as For your convenience, we hope you can also take the initiative to contact us so that we can investigate the specific situation and make targeted rectifications. Thank you again for your evaluation and support. We will continue to improve and improve hotel services to provide every guest with a comfortable, warm and secure accommodation experience. We firmly believe that with our sincere apology and hard work, we can restore your trust in us and look forward to your visit again!
Guest User
Multi-level Deluxe Queen Room
Stayed in Jan 2024
Business travelers
1 Reviews
Outstanding
Posted on Jan 31, 2024
Xiao Zhang at the front desk has a very good service attitude and is very patient. I will come back again after getting off the bus.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your stay and your affirmation of the hotel's service. We also commend our hotel front desk staff for their service. Your satisfaction is the best incentive for us. Xiaoaojia has a superior geographical location, clean and tidy rooms, stylish and intelligent guest rooms, and considerate services. Bringing you a great value-for-money experience! Thank you for your careful understanding. A good stay experience will make you feel comfortable physically and mentally. The hotel is adjacent to Jiangmen East Railway Station, National High-tech Zone, Jiangmen Performing Arts Center and Jianghai Wanda Plaza. It is surrounded by many famous restaurants, star-rated cinemas, fitness and leisure, clothing and jewelry, and large supermarkets. An integrated commercial complex that can easily meet any consumer needs during your journey. The hotel has a professional management team, providing a clean and refreshing environment, warm and thoughtful service staff, and taking good care of every minute of your stay. Thank you again for your support and love. We will maintain our consistent excellent quality and wait for you at any time. See you again and wish you a happy life!
Fengkuangtuolaji
Executive Room (Double bed)
Stayed in Jan 2024
Couples
6 Reviews
Outstanding
Posted on Jan 31, 2024
The hotel is great, the environment is very good, and the decoration is very new. I feel that I will choose this place when I go to Jiangmen in the future. There is Wanda nearby, and it is not far from Jianghai Plaza. The service attitude of Xiaoyan, the lady at the front desk, is very good.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your stay and your affirmation of the hotel's service. We also commend our hotel front desk staff for their service. Your satisfaction is the best incentive for us. Xiaoaojia has a superior geographical location, clean and tidy rooms, stylish and intelligent guest rooms, and considerate services. Bringing you a great value-for-money experience! Thank you for your careful understanding. A good stay experience will make you feel comfortable physically and mentally. The hotel is adjacent to Jiangmen East Railway Station, National High-tech Zone, Jiangmen Performing Arts Center and Jianghai Wanda Plaza. It is surrounded by many famous restaurants, star-rated cinemas, fitness and leisure, clothing and jewelry, and large supermarkets. An integrated commercial complex that can easily meet any consumer needs during your journey. The hotel has a professional management team, providing a clean and refreshing environment, warm and thoughtful service staff, and taking good care of every minute of your stay. Thank you again for your support and love. We will maintain our consistent excellent quality and wait for you at any time. See you again and wish you a happy life!
momocco
Executive Room (Double bed)
Stayed in Jan 2024
Friends
1 Reviews
Outstanding
Posted on Jan 28, 2024
The environment design is very good and the price/performance ratio is very good. Xiao Huo at the front desk is very nice.
Original TextTranslated by Google
Response from Property: Thank you for your five-star evaluation of Xiao Ao. Providing you with high-quality services is Xiao Ao's unremitting pursuit. We will continue to work hard to improve the service quality to a higher level. We hope Xiao Ao can become a cordial partner on your journey. Sincerely Invite you to stay again
Guest User
Deluxe Double Room
Stayed in Jan 2024
Business travelers
5 Reviews
Outstanding
Posted on Jan 27, 2024
Ating's service at the front desk was very good and she helped with late check-out. I've stayed here many times and it's very comfortable.
Original TextTranslated by Google
Response from Property: Thank you for your five-star evaluation of Xiao Ao. Providing you with high-quality services is Xiao Ao's unremitting pursuit. We will continue to work hard to improve the service quality to a higher level. We hope Xiao Ao can become a cordial partner on your journey. Sincerely Invite you to stay again
Guest User
Multi-level Deluxe Queen Room
Stayed in Jan 2024
Business travelers
6 Reviews
Outstanding
Posted on Jan 26, 2024
I often stay at the Opus Hotel when I go on business. Tingting at the front desk provides very good service. She also provides a complimentary breakfast. The beef brisket noodles are delicious.
Original TextTranslated by Google
Response from Property: Thank you for your five-star evaluation of Xiao Ao. Providing you with high-quality services is Xiao Ao's unremitting pursuit. We will continue to work hard to improve the service quality to a higher level. We hope Xiao Ao can become a cordial partner on your journey. Sincerely Invite you to stay again
Guest User
Deluxe Double Room
Stayed in Jan 2024
Business travelers
4 Reviews
Outstanding
Posted on Jan 24, 2024
The hotel is very clean and the service attitude of Ating at the front desk is very good. It is 300 meters away from Jiangmen East Station and is very convenient. The breakfast is also delicious😋
Original TextTranslated by Google
Response from Property: Distinguished guest, thank you for your five-star evaluation of Xiao Ao. Providing you with high-quality service is Xiao Ao's unremitting pursuit. We will continue to work hard to improve the service quality to a higher level. We hope Xiao Ao can become your friendly friend during your journey. Partner, we sincerely invite you to stay again
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