Xiyuan Mushe Hotel (Chengdu Tianfu International Airport)

Xiyuan Mushe Hotel (Chengdu Tianfu International Airport) Reviews

Xiyuan Mushe Hotel (Chengdu Tianfu International Airport)

No.3, Group 2, Jinji Village, Caochi Street, Jianyang, Sichuan, ChinaView Hotel Details
Xiyuan Mushe Hotel (Chengdu Tianfu International Airport)
Xiyuan Mushe Hotel (Chengdu Tianfu International Airport)Xiyuan Mushe Hotel (Chengdu Tianfu International Airport)Xiyuan Mushe Hotel (Chengdu Tianfu International Airport)
Check available rooms for your travel dates
We Price Match
1 night

Xiyuan Mushe Hotel (Chengdu Tianfu International Airport) Guest Reviews

4.3/5
83 review
Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.2
Filter by:
Sort by:
All reviews(83)
Positive reviews(70)
Reviews with photos/video(26)
Great service(42)
Awesome stay(26)
Offers pick-up/drop-offs(25)
Clean and tidy(23)
Classy environment(18)
Close to airport(7)
Convenient location(6)
Negative reviews(13)
Burhanawen
Cozy Single Room
Stayed in Jul 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jul 25, 2024
Hotel owner was very considerate and polite. Room was clean and comfy. He picked me up from the Tianfu International airport at night and dropped me off to the metro next morning for free. A great experience overall. Would highly recommend. Also, do make sure you book a room according to your requirements such as a private bathroom etc.
Response from Property: Thank you for your recognition and love of Xiyuan Mushe Hotel. The hotel is decorated according to three-star standards and has built a special leisure garden with a variety of room types to meet the travel needs of different guests. The hotel has ample parking spaces, which will ensure that you and your car have a safe place to rest. Perfect service is our customer concept. We do our best to provide guests with warm and considerate hotel services. Thank you again for your support.
Anonymous User
Suite
Stayed in Mar 2024
Family
4 review
3.7/5
Posted on Apr 12, 2024
Flight arrived around midnight and the free airport pickup was still available. They do not have a WeChat number to call. I do not have a local number so I asked a customer service desk in TFU airport to help me to call the hotel pickup and get the vehicle number. The one that picked me up was 川A DM7885. Great to have this service available from the hotel. They also pick up other passengers from other hotels before dropping us off. Location is good, plenty of food options available until 2am (can choose either right beside the hotel or walk 10 minutes for even more food choices). It used to be a small farming town that got transformed into many hotels to cater to the TFU airport transit passengers. Service staff at night was friendly and helpful, even helping me to plan my transport for the next day. However dealing with the morning shift staff was somewhat unpleasant, since they asked me to cancel my hotel booking in Chengdu because they were trying to persuade me to sign up to their vacation package. Not a good way to do business. The room was basic. Hot water shower in my room was inconsistent, had to wait a long time to get warm water (not hot). The water kettle was leaking a bit when boiling water, which I hope they've already replaced. The corridor lights are sensor operated, and it looks dark until you start walking. The courtyard is nice but also not as fancy as the photos. Overall ok for just 1 night stay.
Response from Property: Dear guests, thank you for your valuable suggestions. We have made all improvements. Welcome to stay next time and wish you a pleasant journey!
Haja
Cozy Single Room
Stayed in Jun 2024
Solo travelers
28 review
4.0/5
Very Good
Posted on Aug 1, 2024
The room i booked initially doesn't have private bathroom with a low price. At the reception, they propose me another room with private bathroom at the ground for a little and reasonable extra money, and this new room was very big, with good amenities.
Guest User
Light Luxury Queen Room
Stayed in May 2024
Solo travelers
2 review
2.5/5
Posted on Jun 24, 2024
There isn’t much to do in the area. Room was a bit moldy smelling. It’s a “you get what you pay for” kind of hotel.
S@LMAN
Cozy Single Room
Stayed in Jun 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Aug 4, 2024
Very nice
Harsha.P
Cozy Single Room
Stayed in Jul 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jul 10, 2024
Good 👍
Response from Property: , thank you for your recognition and love for Xiyuan Mushe Hotel. The hotel is decorated according to three-star standards, and has also built a characteristic leisure garden with a variety of room types to meet the travel needs of different guests. The hotel has sufficient parking spaces, which will surely satisfy you and your needs. Every car has a safe place to rest. Perfect service is our customer concept. We do our best to provide guests with warm and considerate hotel services. Thank you again for your support.
Guest User
Suite
Stayed in Aug 2024
Family
18 review
4.2/5
Very Good
Posted on Aug 21, 2024
Normal hotel near the airport. If you plan to walk, it is better to book in the city. Rest, sleep normally.
Original TextTranslated by Google
Guest User
Cozy Single Room
Stayed in Jun 2024
Solo travelers
15 review
2.7/5
Posted on Jun 9, 2024
I had to pay ¥50 more because he told me three times that the room I had reserved did not have a bathroom or air conditioning. That's what it said.... It was all dirty and neglected. The only good thing is that they provide you with free transportation to the airport
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you for your valuable feedback. We have improved everything. We welcome you to check in next time. I wish you a pleasant journey!
Guest User
Cozy Single Room
Stayed in May 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on May 18, 2024
It is close to Tenpu Airport, and the hotel's airport pick-up and drop-off service is very good. The rooms are clean and the surrounding area is quiet, making it easy to sleep. There are many restaurants near the accommodation, so I recommend it as it is convenient to have breakfast.
Original TextTranslated by Google
6/8
Response from Property: Dear guest, thank you for your recognition and love for Xiyuan Mushe Hotel. The hotel is decorated according to three-star standards and has also built a characteristic leisure garden with a variety of room types to meet the travel needs of different guests. The hotel has ample parking spaces. We must give you and your car a safe place to rest. Perfect service is our customer philosophy. We do our best to provide guests with warm and considerate hotel services. Thank you again for your support.
Guest User
Cozy Single Room
Stayed in Apr 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Jun 17, 2024
I used this hotel for a connecting flight. My flight was early the next morning, but they provided transportation to and from the airport, which was very helpful. There were restaurants nearby, and even though it was a rainy day, I was able to eat there and head home without being affected by the rain.
Original TextTranslated by Google
Response from Property: , thank you for your recognition and love for Xiyuan Mushe Hotel. The hotel is decorated according to three-star standards, and has also built a characteristic leisure garden with a variety of room types to meet the travel needs of different guests. The hotel has sufficient parking spaces, which will surely satisfy you and your family. Every car has a safe place to rest. Perfect service is our customer concept. We do our best to provide guests with warm and considerate hotel services. Thank you again for your support.
HEEJEA SHIN
Cozy Single Room
Stayed in Mar 2024
Other
1 review
2.2/5
Posted on Mar 11, 2024
They said the room I booked did not have a bathroom and asked for an additional fee. After comparing the photo of the accommodation I booked with the actual room photo, I received the same room. I found out that they asked for additional money with ridiculous excuses.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for your recognition and love for Xiyuan Mushe Hotel. We have room types with a variety of prices. You can choose room types at different price points according to your own wishes. We will never force a price increase, so please understand.
Guest User
Twin Room
Stayed in Nov 2023
Travel with friends
1 review
2.2/5
Posted on Dec 10, 2023
The main reason for booking this hotel was that I didn't want to bother with an early morning flight and there was a pick-up service. However, I didn't get picked up until 4:30. I didn't check in at the hotel until 4:30. I might as well have booked directly into the city. Anyway, the experience was not particularly good and the accommodation environment at this price is also good. It's okay, but I really don't want to give high marks to this experience.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for your recognition and love for Xiyuan Mushe Hotel. What you booked is only to provide you with rest time. Airport pick-up and drop-off are additional services. 3 o'clock in the morning is the driver's off-duty time. The driver is a human, not a robot! He also needs to rest. The driver cannot be on call 24 hours a day. We provide airport pick-up and drop-off services for the convenience of our guests. Please be more tolerant and understanding! I wish you a happy life!
sanny_sun
Twin Room
Stayed in Sep 2023
Family
18 review
3.0/5
Posted on Sep 25, 2023
Because we are transiting in Chengdu and staying for one night, we don’t have any requirements for room size or hardware. At least cleanliness is the basic requirement. but: There are a lot of moth gnats in the bathroom. It is recommended that the store disinfect them regularly. The air in the room is not very good. Let’s buy an aromatherapy or deodorant spray. It is not expensive but can improve the quality. The bedsheets are stained. I asked the waiter to change the sheets and there are still stains... I think the linen cleaning company you are looking for is not good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your valuable opinions. We have improved everything. Welcome to check in next time. I wish you a happy every day...
Guest User
Light Luxury Queen Room
Stayed in Sep 2023
Other
1 review
5.0/5
Outstanding
Posted on Sep 4, 2023
It was really nice. The uncle who picked me up from the airport was very enthusiastic and helped me with my luggage. He sent us to the airport on time the next day, and his home environment was also good. Very clean. It’s not expensive. I will stay here again next time I have a chance😁😁The yard is really beautiful
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition and evaluation of Xiyuan Mushe Hotel. We do our best to provide guests with warm and considerate hotel services. The door of Xiyuan Mushe will always be open for you, and we look forward to your next visit.
Guest User
Light Luxury Queen Room
Stayed in Sep 2023
Solo travelers
7 review
5.0/5
Outstanding
Posted on Sep 2, 2023
The courtyard atmosphere at night is very impressive (the picture has been optimized by the night scene, it will appear brighter and clearer, the real scene is darker than the picture, with clear light and shadow)
Original TextTranslated by Google
Response from Property: Thank you for your kind review of the hotel. Welcome to visit us next time.