Rokin Hotel Jinan

Rokin Hotel Jinan Reviews

Rokin Hotel Jinan

3rd floor No. 89 Wenhua North Road, Jinan, ChinaView Hotel Details
Rokin Hotel Jinan
Rokin Hotel JinanRokin Hotel JinanRokin Hotel Jinan
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Rokin Hotel Jinan Guest Reviews

4.8/5
Excellent
763 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(763)
Positive reviews(755)
Reviews with photos/video(67)
Delicious breakfast(85)
Friendly front desk staff(63)
Classy environment(61)
Perfect for business trips(12)
Average sound insulation(11)
Many amenities(9)
Convenient parking(9)
Stayed multiple times(3)
Negative reviews(8)
Guest User
Guestroom (2 beds)
Stayed in Apr 2024
Friends
27 review
5.0/5
Outstanding
Posted on Apr 19, 2024
During this one-week trip, I felt that our hotel was the most cozy. There are three reasons: First, when we arrived at the front desk, the warm reception of the waiter made us feel particularly cordial. The two girls introduced in detail some precautions after we checked in. Seeing that our things were a bit messy, they provided us with hotel-specific handbags. When we entered the room, we saw the welcome greeting card and a plate of fruit on the table, and we immediately felt at home. In addition to the commonly used three-piece toiletries, the room was also equipped with a bottle of hand sanitizer, which was really convenient. The breakfast was also rich and delicious. I will come to our hotel again next time if I have the chance.
Original TextTranslated by Google
Response from Property: ❤️【Free parking】❤️Dear guests: Hello! The stream flows slowly, time is soft, thank you for your support, we will continue the good quality and more perfect service as always, thank you for your support and love, look forward to your visit again, wish you a happy every day!
Xuwawa
Guestroom (Double bed)
Stayed in Apr 2024
Couples
10 review
2.5/5
Posted on Apr 2, 2024
Facilities: The facilities and equipment are OK, but I personally feel that the floor is too slippery Hygiene: The hygiene details are OK Environment: The wall paint is peeling Service: The breakfast environment is too noisy, there is a kindergarten or something next to it, the dishes are too cold, it's just so-so
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for taking the time to write your review for us. Xiaojing is deeply sorry for the problems you encountered. We attach great importance to your suggestions and opinions. We have notified the relevant departments to make rectifications. If you have any questions, you can also contact us by phone. Xiaojing apologizes for you again and looks forward to your next stay. We guarantee that similar situations will not happen again. Thank you for your supervision and wish you a happy life!
Anonymous User
Guestroom (2 beds)
Stayed in Dec 2023
Friends
3 review
5.0/5
Outstanding
Posted on Dec 26, 2023
The room is very good and the location is convenient. I am especially grateful to the ladies at the front desk on the evening of the 25th and the morning of the 26th. The service was really good, sincere and enthusiastic, and they also helped solve various problems. It was my first time in Laiwu, and my feelings about this city have become better.
Original TextTranslated by Google
Response from Property: ❤️【Free parking】❤️Dear guests: Hello! The stream flows slowly, time is soft, thank you for your support, we will continue the good quality and more perfect service as always, thank you for your support and love, look forward to your visit again, wish you a happy every day!
Guest User
Guestroom (Double bed)
Stayed in May 2024
Family
19 review
4.2/5
Very Good
Posted on May 4, 2024
It's on the top few floors of a building. The rooms are average, not good, but not bad either. The transportation is convenient. It shares the ground parking lot with some other hotels downstairs. If you go early, you can park. If you go late, there may be no place to park.
Original TextTranslated by Google
Response from Property: ❤️【Member stay 10 for 1】❤️Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again.
Guest User
Guestroom (2 beds)
Stayed in Apr 2024
Friends
1 review
3.2/5
Posted on May 2, 2024
The appearance is good. The room is average. The hygiene is average. There is a lot of dust. The soundproofing is not good. It is very noisy. The breakfast is good. Other things are average. It's okay. The surrounding environment is average.
Original TextTranslated by Google
Response from Property: ❤️【Member stay 10 for 1】❤️Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again.
Anonymous User
Deluxe Room (2 beds)
Stayed in Oct 2023
Family
17 review
5.0/5
Outstanding
Posted on Oct 20, 2023
It's pretty good. It's all right. It's been a long time. I forgot it. Haha. I'll make up the word count and earn some points. The environment and hygiene are all right. Hmm, it's all right. Hahaha
Original TextTranslated by Google
Response from Property: ❤️【Member Welcome Gift】❤️Dear guests: Hello! Thank you for your encouragement and recommendation of Jinan New Century Hotel! Gold and silver awards are not as good as your praise, gold and silver cups are not as good as your reputation, we will not let you down! Wish you all the best!
Huizhi
Guestroom (Double bed)
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on Mar 17, 2024
The room is clean, tidy and comfortable, suitable for couples and families. There are many TV programs, which are worthy of the price and the level. The towels and bathrobes are clean and odorless. The service is very good.
Original TextTranslated by Google
Response from Property: ❤️【Free parking】❤️Dear guest: Hello! Thank you for your 5-point praise! Beautiful time, Kaiyuan Rongjing met you unexpectedly, thank you for this fate, we will cherish it and look forward to seeing you next time! Wish: well!
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 19, 2023
The room is clean, the front desk service is very enthusiastic, the breakfast is fresh and the experience is very good
Original TextTranslated by Google
Response from Property: Dear guest: We are glad that you have had a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. Please continue to pay attention to us and welcome to visit us again!
Guest User
Family Room
Stayed in Jan 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Feb 12, 2024
Great attitude and great service!! 100% satisfied!! The hotel breakfast is excellent! The live house downstairs is good, the room is noiseless and not noisy at all, highly recommended.
Original TextTranslated by Google
Response from Property: ❤️【Members stay 10 for 1】❤️Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again.
Aniniya
Guestroom (Double bed)
Stayed in Jul 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 21, 2023
Environment: The hotel is newly renovated and has a good environment. The king-size room is larger than the average hotel and you can see a lotus. Sanitation: Clean and hygienic Service: The front desk service is good and the breakfast is rich in variety
Original TextTranslated by Google
Response from Property: Dear friends, we are honored to have brought you a comfortable and convenient experience in our hotel. We are also very happy to see your affirmation and praise for us. We will continue to work hard to improve every detail to provide a perfect stay, and we sincerely look forward to your visit again...
Fakehupanaigelouxini
Guestroom (2 beds)
Stayed in Jun 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Jun 25, 2023
The location is convenient, with shopping malls around. The staff is warm and thoughtful, introducing the surrounding places to play and eat. The function area on the third floor is also very convenient. It is also a good choice for office business.
Original TextTranslated by Google
Response from Property: Dear friends, we are honored to have brought you a comfortable and convenient experience in our hotel. We are also very happy to see your affirmation and praise for us. We will continue to work hard to improve every detail to provide a perfect stay, and we sincerely look forward to your visit again...
Zhizaihuanqiu
Guestroom (Double bed)
Stayed in Jun 2023
Other
77 review
4.7/5
Amazing
Posted on Jul 9, 2023
The hotel is generally good. It is part of the office building, and the lobby is on the third floor. The rooms are well-equipped, clean, and the front desk staff is friendly. The surrounding area is convenient for shopping, the breakfast is also good, and there is free parking. The disadvantage is that the shared elevator is a bit messy.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Elutalang
Guestroom (Double bed)
Stayed in Dec 2023
Solo travelers
13 review
4.5/5
Great
Posted on Dec 11, 2023
The room and service are very satisfactory. The bedding and toiletries are very good, which can be called star level. There are many varieties of breakfast, but the stir-fried dishes are a bit cold. The surrounding environment is too ordinary, which affects the experience; parking spaces are tight during the day and parking is inconvenient.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize.
Guest User
Guestroom (Double bed)
Stayed in Nov 2023
Couples
2 review
1.0/5
Posted on Nov 26, 2023
The experience was very bad. I can't believe this is a four-star hotel. The soundproofing of the room was very poor. The cleaning lady's voice and the vacuum cleaner outside were clearly heard. They woke us up directly. The central air conditioning was very noisy. I was woken up by the sudden noise while sleeping. What's more terrible is that there were mice. In the morning, I could clearly hear the squeaking sound of mice in the pipes. There were also small fluffs on the bed and towels. Is this a four-star hotel? The whole room was full of those small fluffs. The environment was very bad.
Original TextTranslated by Google
Response from Property: The general manager of the hotel replied: Dear customer, thank you very much for your evaluation and feedback on our hotel. I would like to express my sincere apologies for your bad experience in the hotel. We will take your questions seriously and focus on rectifying the hygiene and noise issues to ensure that similar problems do not occur again. I would like to express my sincere apologies to you again, and we will take practical actions to make up for the negative experience caused by our mistakes. And sincerely thank you for providing feedback to our hotel. We will do our best to improve and enhance the quality of service, and hope to provide you with a pleasant stay experience again in the future!
Guest User
Guestroom (Double bed)
Stayed in Aug 2023
Couples
5 review
5.0/5
Outstanding
Posted on Aug 16, 2023
Very good, clean and tidy, great attitude
Original TextTranslated by Google
Response from Property: Dear guests, your affirmation and your visit again are our greatest encouragement. Meeting is fate, we will cherish every precious moment and only want to leave the best for you as a precious memory.