Guest User
September 29, 2024
The hotel's front desk manager, Xiao Luo, is great, warm and thoughtful, and has the qualities that a star hotel should have. The hotel rooms and breakfast are very good. The service of other departments is a bit lame. It feels that the catering department and the reservation department are separate and unfamiliar with each other. The two departments transfer the phone back and forth for one question. It is recommended not to put quail eggs in the special barbecue meal. When we grilled it, it exploded and spread everywhere. It was very hot and stained the skin, which was a bit dangerous. In the evening, we found the first floor with our own fruits and asked for help to cut them. There was no one for a long time. One person has to check out, prepare dishes, and deal with various problems of guests. It's really too busy. It was still off-season when I went there. The National Day peak season is coming soon. The hotel can do more training for employees. Come on!
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