The room was upgraded for free, which is a good comment. However, when I went to have breakfast two mornings, I was told that breakfast was not included and I had to call the front desk, which made me uncomfortable! Another point is that I paid a deposit of 500 yuan when I checked in, and 150 yuan was refunded after checking out. 350 yuan was inexplicably deducted, and no one took the initiative to confirm. I called to inquire, and someone called back and said that the staff had ordered the wrong amount. I cannot accept this reason, and they just apologized! If I didn't take the initiative to call to ask, the money would be gone. This is really angry, and there is no use to apologize. I don't accept this reason, nor do I forgive this mistake. The service experience is really bad.
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